Jobs at Finalsite

• Partner with Sales and Client Success to explain Finalsite's value, vision, and strategy to prospects, clients, and partners.
• Lead technical discovery to learn each school's goals, current systems, and requirements before the demo.

Who We AreFinalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications...

• Support clients via ticketing, phone, chat and social media channels in a timely manner
• Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends

• Define product strategy and own a roadmap informed by customer needs, data, market intelligence, and business priorities.
• Partner with cross-functional teams to establish quarterly objectives that advance product strategy and deliver measurable customer and business outcomes.

• Own the project experience from kickoff through launch and transition, guiding schools and districts through Finalsite implementations with clarity and confidence.
• Manage multiple projects simultaneously, balancing scope, timelines, deliverables, client expectations, dependencies, and key project performance metrics.

• Own Salesforce user lifecycle end to end: provision new hires, assign profiles, roles, and permission set groups, and promptly deactivate and reassign records on offboarding.
• Resolve access, permission, and login issues across Salesforce and connected tools, including MFA/verification prompts, report export rights, the Gmail-to-Salesforce connector, DocuSign permissions, and PSA (Rocketlane) access.

• Database Expertise: Be an expert at deploying, configuring, and maintaining CloudSQL/PostgreSQL (main focus), MSSQL (migration from), MySQL, and MongoDB. Understand the nuances between them and how to leverage cloud-native solutions effectively.
• Data Lifecycle & Ownership: Understand that data value extends beyond the production databa...

• Lead technical strategy, modernization planning, and operational reliability for the communications platform
• Define and implement scalable architecture, migration, and infrastructure improvement initiatives

• Define and lead technical strategy, architecture, and modernization initiatives for the Composer platform
• Drive decoupling and migration efforts from legacy application dependencies while maintaining platform stability

• Design, improve, and maintain scalable CI/CD pipelines and deployment processes
• Establish reliable staging and development environments aligned with production standards