Serve as the primary point of contact for Tier II technical support escalations, delivering timely and effective solutions that ensure customer success.
Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications.
Investigate and troubleshoot complex technical issues related to Experlogix CPQ Design Center, product modeling, configuration rules, pricing logic, document generation, and business processes.
Analyze customer configurations, models, queries, and application behavior to identify root causes and implement effective solutions.
