Euclidean Support careers

For most BPO providers, especially those providing call center solutions, the goal is to meet standard service metrics like Average Handle Time, maintain service levels, and operate at a low cost per contact. But to us, that’s simply not good enough. Fixing a customer’s problem or answering a question may result in a “satisfied customer,” but at what cost?

At Euclidean, we believe in going further by looking at each interaction from the contact’s perspective.

Did they get transferred from department to department? Did the representative take the time to truly listen to the customer instead of racing through their script and trouble-shooting guide to reach some arbitrary call volume goal? Sure, First Call Resolution sounds good – it even looks good on paper. But it falls short.