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Empathetic customer experiences at scale5000+ Employees

Jobs at Echopass

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Solution Architect - Workday Procure to Pay

NewPosted yesterday

Solution Architect - Workday Procure to Pay

  • Own the P2P Architecture & Roadmap
  • influence across enterprise-wide Workday strategy.
Engineering

Director, North America AI Forward Deployed Engineering

NewPosted yesterday

Director, North America AI Forward Deployed Engineering

  • Set clear goals, career paths, feedback cycles and a culture of high ownership, urgency, accountability and customer obsession.
  • Establish the team's engineering standards for code, prompts, agent design, testing, evaluation and production readiness, and review work alongside your team.
Designer

Senior UX Design Technologist

NewPosted 4 days ago

Senior UX Design Technologist

  • Deliver Well-Defined UX Workflows: Use code, AI, and established design patterns to take on straightforward UX Ops backlog work where the problem and expected outcome are clear.
  • Harvest What Works: Identify designers who are already using AI effectively, capture the skills and techniques they use, and turn them into documented, shared assets for the UX organization.
Sales

Senior Director, Customer Success

NewPosted 4 days ago

Senior Director, Customer Success

  • Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
  • Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
Sales

Business Development Representative

NewPosted 6 days ago

Business Development Representative

  • Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
  • Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities
Engineering

Sr. Manager, AI Solutions Architect, Customer Success

NewPosted 7 days ago

Sr. Manager, AI Solutions Architect, Customer Success

  • Lead, develop, and retain a team of Principal and senior AI Solutions Architects responsible for delivering strategic Agentic AI Orchestration engagements across North America
  • Establish an environment where experienced architects can operate autonomously, exercise sound judgment, and adapt their approach to customer needs while maintaining appropriate technical, security, and delivery guardrails
Product

Product Management Senior Director

NewPosted 7 days ago

Product Management Senior Director

  • Define and champion a unified product vision and roadmap for Identity & Access Management — covering authentication, identity and user lifecycle, authorization, and data segmentation
  • Develop and execute a customer-centric strategy that drives platform adoption, scalability, and security.
Other

Senior Project Manager

NewPosted 1 week ago

Senior Project Manager

  • Lead end-to-end delivery of complex enterprise customer experience transformation programs, establishing execution strategies, governance, success criteria, and delivery roadmaps that achieve customer and business outcomes.
  • Direct cross-functional and geographically distributed teams across solution architecture, cons...
Designer

Staff User Experience Designer, Conversational AI

NewPosted 1 week ago

Staff User Experience Designer, Conversational AI

  • Lead research and discovery across complex and emerging conversational AI problem spaces, ensuring customer evidence influences which problems teams prioritize and how product direction evolves
  • Shape end-to-end experience direction for customer interactions with AI, establishing coherent approaches across structured dialogue, generative conversation, and increasingly agentic experiences
Sales

Senior Account Executive, Technology

NewPosted 2 weeks ago

Senior Account Executive, Technology

  • Own the end-to-end sales strategy, customer relationships, pipeline, and revenue performance for assigned enterprise accounts, using strategic account plans to identify customer priorities, stakeholders, whitespace, competitive dynamics, and long-term growth opportunities
  • Create sustainable pipeline through strategic prospecting, account-based selling, executive eng...
Sales

Senior Account Executive - Strategic Accounts (East)

NewPosted 4 weeks ago

Senior Account Executive - Strategic Accounts (East)

  • Job Title: Senior Account Executive – Strategic Accounts

  • Department & Team: Enterprise Team

Product

Director, Product Management - Voice AI & Speech Experience

NewPosted 2 weeks ago

Director, Product Management - Voice AI & Speech Experience

  • Define and own the product strategy and roadmap for AI voice capabilities across Genesys Cloud.
  • Establish the vision and quality bar for what a best-in-class enterprise AI voice experience should sound and feel like.
Management

Strategic Finance Manager

NewPosted 3 weeks ago

Strategic Finance Manager

  • Drive annual and multi-year financial planning and budgeting, connecting historical performance, business assumptions, and customer trends to actionable targets across renewal and retention metrics
  • Lead recurring renewal forecasting analyses using customer-level data to identify risks and opportunities and deliver clear executive narratives on forecast changes, performance drivers, and variances to plan
Engineering

Principal AI Solutions Architect, Customer Success

NewPosted 3 weeks ago

Principal AI Solutions Architect, Customer Success

  • Lead strategically important customer initiatives, owning technical architecture and end-to-end delivery of complex IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions
  • Design scalable customer interaction flows and solution architectures through customer workshop...
Sales

Business Development Representative - Public Sector

NewPosted 3 weeks ago

Business Development Representative - Public Sector

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
Other

Staff Application Developer - Record to Report (Workday Financials)

NewPosted 3 weeks ago

Staff Application Developer - Record to Report (Workday Financials)

  • AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
  • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Engineering

Lead Software Engineer – Media Services Group

NewPosted 4 weeks ago

Lead Software Engineer – Media Services Group

  • Experience with developing applications using Java and Kotlin.
  • Experience with REST-style web services and frameworks using Spring Boot.
Marketing

Director, Product Marketing - WEM

NewPosted 4 weeks ago

Director, Product Marketing - WEM

  • Own the end-to-end WEM market narrative, positioning, value propositions, proof points, and differentiation across the portfolio, strengthening customer relevance and competitive advantage as the market evolves
  • Define Genesys' point of view on the future of WEM, translating advances in generative AI, agen...
Product

Lead AI Solutions Architect, Customer Success

NewPosted 1 month ago

Lead AI Solutions Architect, Customer Success

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
Sales

Director of Sales, AI and Experience Orchestration

NewPosted 1 month ago

Director of Sales, AI and Experience Orchestration

  • Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
  • Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate