Jobs at Echopass

• Own end-to-end resolution of IAM-related incidents, driving rapid recovery and minimizing business disruption
• Monitor and analyze observability and AIOps signals to detect authentication failures, provisioning delays, and emerging identity risks

• Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
• Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.

• Architect production-ready AI systems for customer experience use cases that combine LLMs, deterministic workflows, tools, orchestration layers, human handoffs, fallback strategies, and failure handling
• Design scalable RAG and enterprise knowledge architectures, including strategies for content st...

• Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.
• Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.

• Lead, coach, and develop a team of Business Development Representatives across the Commercial market segment, driving performance, engagement, and career progression through regular 1:1 coaching, prospecting strategy reviews, and personalized development plans tied to each BDR's career goals
• Own end-to-end pipeline generation strategy aligned to regional revenue targets and market expa...

• Lead end-to-end solution architecture for Zuora Billing, including subscription lifecycle, amendments, renewals, cancellations, usage billing, rating, invoicing, credit memos, bill runs, and billing operations.
• Design and govern Zuora solutions that support subscription, consumption-based, and hybrid bill...

• Build and develop strategic relationships with TSD partners in your region, positioning Genesys as the platform of choice and giving partners a clear path to revenue.
• Own your pipeline and booking numbers monthly, quarterly, and annually, and treat every gap as a problem to solve.

• Architect production-ready AI systems for customer experience use cases that combine LLMs, deterministic workflows, tools, orchestration layers, human handoffs, fallback strategies, and failure handling
• Design scalable RAG and enterprise knowledge architectures, including strategies for content st...

• Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
• Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelli...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personali...