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Jobs at Echopass
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Sales
Director of Sales, AI and Experience Orchestration
NewPosted 1 week ago
Director of Sales, AI and Experience Orchestration
- Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
- Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate
In office • United States
$156k – $275kManagement
AI and Experience Orchestration Director (Sales Overlay)
NewPosted 1 week ago
AI and Experience Orchestration Director (Sales Overlay)
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
Remote only • Oregon, United States • California, United States • Arizona, United States
$134k – $235kManagement
AI and Experience Orchestration Director (Sales Overlay)
NewPosted 1 week ago
AI and Experience Orchestration Director (Sales Overlay)
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
In office • Tennessee • Illinois • Wisconsin+2 more
$134k – $235kEngineering
Software Engineer
NewPosted 1 week ago
Software Engineer
- Implement microservices for CI/CD: Build and maintain backend microservices in Python that support CI/CD pipelines, enabling reliable and scalable deployment processes.
- Contribute to CI/CD infrastructure: Develop APIs and automation components that improve deployment and testing environments, increasing speed and reliability across the development lifecycle.
In office • United States
$89k – $158kEngineering
Principal AI Solutions Architect, Customer Success
NewPosted 2 weeks ago
Principal AI Solutions Architect, Customer Success
- Own end-to-end technical engagement with strategic customers, translating complex business challenges and customer experience KPIs into scalable AI solutions that deliver measurable value
- Lead discovery, requirements analysis, solution architecture, integration, deployment, and optimization across Genesys Cloud, AI, data, automation, and omnichannel CX
Remote only • North Carolina, United States • United States
$134k – $236kProduct
Staff Product Manager – Digital AI Engagement, Messaging
NewPosted 2 weeks ago
Staff Product Manager – Digital AI Engagement, Messaging
- Own the end-to-end product definition and successful delivery of priority AI-powered messaging use cases, translating customer problems into production-ready experiences that deliver measurable customer and business value
- Define how generative AI, conversational AI, messaging, and reusable Genesys Cloud Digital plat...
In office • New York City • North Carolina • Texas+1 more
$135k – $238kEngineering
Senior AI Architect
NewPosted 2 weeks ago
Senior AI Architect
- Architect production-ready AI systems for customer experience use cases that combine LLMs, deterministic workflows, tools, orchestration layers, human handoffs, fallback strategies, and failure handling
- Design scalable RAG and enterprise knowledge architectures, including strategies for content st...
In office • California • Washington DC • Oregon+3 more
$134k – $237kEngineering
Senior Operations Reliability Engineer - IAM
NewPosted 3 weeks ago
Senior Operations Reliability Engineer - IAM
- Own end-to-end resolution of IAM-related incidents, driving rapid recovery and minimizing business disruption
- Monitor and analyze observability and AIOps signals to detect authentication failures, provisioning delays, and emerging identity risks
Remote only • Alberta, Canada • Sudbury, Ontario • British Columbia, Canada
$92k – $120kEngineering
Principal Software Engineer
NewPosted 4 weeks ago
Principal Software Engineer
- Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
- Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
In office • North Carolina • Pennsylvania • Virginia
$165k – $290kEngineering
Senior AI Architect (Presales)
NewPosted 1 month ago
Senior AI Architect (Presales)
- Architect production-ready AI systems for customer experience use cases that combine LLMs, deterministic workflows, tools, orchestration layers, human handoffs, fallback strategies, and failure handling
- Design scalable RAG and enterprise knowledge architectures, including strategies for content st...
Remote only • Oregon, United States • Texas, United States • Missouri, United States+1 more
$134k – $237kEngineering
Senior Principal, AI Software Engineer– Agentic & Industry Solutions
NewPosted 3 months ago
Senior Principal, AI Software Engineer– Agentic & Industry Solutions
- Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
- Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
In office • North Carolina • Texas
$205k – $360k