Jobs at Echopass

• Lead, coach, and develop a team of Business Development Representatives across the U.S. Enterprise West region, driving performance, engagement, and career progression through regular 1:1 coaching, prospecting strategy reviews, and personalized development plans tied to each BDR's career goals
• Own end-to-end pipeline generation strategy aligned to regional revenue targets and market expa...

• Lead end-to-end delivery of complex enterprise projects, ensuring alignment with scope, schedule, budget, quality standards, and customer objectives
• Direct cross-functional teams including architects, consultants, developers, engineers, analysts, trainers, and customer stakeholders

• Act as the Strategic Finance lead for the One Americas regional sales leader, providing centralized support for them and their GTM team across NA and LATAM while partnering with leaders in Finance, Sales, Marketing, HR, and Ops
• Play an important role in the AI transformation of core finance workflows: use Claude Cowork, C...

• Driving strategic Genesys Cloud CX and Genesys AI opportunities with Genesys Strategic Technology Partners, Global Systems Integrators (GSI), and Genesys sales teams showcasing the Genesys differentiated Genesys AI experience.

• Scaling the Genesys partner ecosystem through creation of reusable assets, reference architectu...

• Partner directly with executive stakeholders, business leaders, and enterprise architects to identify transformational opportunities using Genesys AI and Experience Orchestration capabilities.
• Lead enterprise discovery engagements to understand business objectives, operational challenges, customer experience gaps, and AI maturity across the organization.

• Execute high-priority Demand Generation Operations initiatives across marketing systems, BDR operations, and go-to-market processes
• Autonomously own demand generation transformation projects across digital, event, field, other marketing and BDR roles at Genesys.

• Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
• Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelli...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personali...

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform
• Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams

• Embed directly with customer technical and business teams to solve high-impact, complex problems using Genesys Cloud and AI capabilities
• Lead discovery, requirements analysis, technical design, integration, deployment, and optimization across channels, AI, data, and automation

• Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders
• Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets

• Driving strategic Genesys Cloud CX and Genesys AI opportunities with Genesys Strategic Technology Partners, Global Systems Integrators (GSI), and Genesys sales teams showcasing the Genesys differentiated Genesys AI experience.

• Scaling the Genesys partner ecosystem through creation of reusable assets, reference architectu...

• Define and execute the product roadmap for Genesys Cloud Media Solutions, driving innovation in modern telephony and AI-powered voice platforms
• Lead cross-functional alignment across product, engineering, sales, support, finance, legal, and IT to deliver cohesive platform capabilities

• Lead the design and delivery of reusable platform services and components that enable application teams to build and scale AI, data, and cloud infrastructure powered solutions
• Establish and enforce engineering standards, reference architectures, and paved paths to reduce one-off infrastructure and improve production readiness

• Own the configuration, optimization, and lifecycle management of Genesys’ Workday Adaptive Planning instances
• Drive end-to-end integrations between Adaptive Planning and enterprise systems such as Workday Financials and HCM, ensuring secure and accurate data flow

• Define and execute the long-term technical vision and roadmap for the global web platform, aligning architecture with business growth and customer experience outcomes
• Own the end-to-end enterprise WordPress ecosystem, ensuring scalability, flexibility, and maintainability across themes, plugins, integrations, and reusable components