To meet and exceed sales targets, whilst ensuring business growth, loyalty and customer satisfaction on a consistent basis.
Sell Digicel’ s portfolio of Business Solutions products. Translate customer requirements and the features of the service into offering specific customer benefits and solutions.
Deliver consistent front-line intake, validation, initial diagnosis, service restoration and customer communication in accordance with approved SOPs, customer contracts, SLAs and OLAs.
Act as the senior operational and technical escalation point for Tier 1 Engineers, providing timely direction on complex diagnosis, restoration, priority, communication and escalation decisions.
