Jobs at Deliveroo

• Analyse, implement and recommend selection range reviews for multiple markets
• Develop SOPs to support internal stakeholders for continuous improvement

• Line manage a small team of Account Managers and be an important part of building the strategy across Deliveroo for Work for you and your team’s client portfolio and projects
• Directly manage key corporate accounts in the UK, ensuring strong relationships are built with decision-makers across the portfolio (remotely and face-to-face)

• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Lead by the Deliveroo values and ensure your team follows suit.

• Provide the best-in-class onboarding and partner experiences in every stage
• Assist our restaurants’ partners by answering their enquiries through the hotline and email in professional manner

Software Engineer, Front EndWhy Deliveroo?
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible.

• Lead, mentor, and develop a team of CRM specialists to achieve business goals
• Develop and implement engaging multichannel CRM campaigns to drive consumer retention and grow revenue Globally

• Collaborate with the UKI CRM Manager, UKI Marketing Team and other stakeholders to support the UKI Marketing calendar through CRM channels
• Coordinate and be responsible for BAU calendar management and for creating engaging and dynamic end-to-end delivery of emails, push-notifications, in-app banners and in-app messages executing in a timely and effective manner

• Handle all contacts related to our Premium Care service, and escalations from our first line team
• Provide top-tier support to our most valued customers and act as the first point of escalation for calls, chats, and emails, addressing issues directly with customers.

• Lead and conduct cyber risk assessments of third-party suppliers
• Advise the business on appropriate controls to mitigate third party risks

• Strategy Management - Create and manage channel strategy and ensure it is aligned with key company initiatives.
• Partner Management - Manage our publisher and network relationships to ensure we are getting the most out of them and continuing to grow

• Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site).
• Lead through your respective teams, working closely with the Assistant Manager in your respecti...

• Work with the Senior Marketing Manager and the Marketing team to execute consumer activity based on the marketing calendar across CRM and social media channels
• Own the Arabic communication & copywriting through various channels

• Deeply understanding our consumer needs - putting yourself in a variety of different users shoes to create a product that truly delights
• Using a combination of data analysis and user research to identify pain points, opportunities and validate hypotheses

• Setting the strategy for your team, based on a deep understanding of your customer needs and opportunity spaces.
• Ensuring end-to-end ideation, product scoping and product execution, with engineering and experience colleagues.

• Monitor and analyse the performance of partner specific goals, presenting partner performance review meetings with partners
• Manage weekly operational meetings and reviews, build and deliver insight during regular reviews with support from your Client Partner

• Proactively develops and influences stakeholders on recruitment strategy for the department.
• Leads talent acquisition planning in accordance with the company's budgeting and planning cycles.

• Gestire tempestivamente ed efficientemente le richieste e le domande dei partner italiani e francesi tramite telefono ed email.
• Fornire supporto immediato ai partner riguardo a richieste di commissioni, problemi tecnici, aperture di negozi e questioni amministrative generali (ad esempio: problemi legati a pagamenti e fatture).

• Provide full spectrum of administrative functions including HOP menu settings, pricing review, invoice management and manual maintenance
• Sorting and organising contracts and relevant documents

• Managing our global Quality team and strategy - ensuring Deliveroo service standards are achieved and policies adhered to by all customer facing functions.
• Lead our global Training team and strategy - from onboarding to continuous improvement across in-house and outsourced teams.

• Advise the business on legislative and regulatory developments (the role is global, but the majority of this will be UK), proactively shaping our response and driving an outcome in the business
• Working with public affairs colleagues to support and inform their PA campaigns across markets