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Lisa is a product based on a proprietary Semantic Engine that derives meaning from every conversation. The primary application is an Automated Quality Scorecard for every call that uses Machine Learning to accurately rank and identify high risk calls.

We have a custom media player that is used to search calls dramatically saving time, and then identify elements of the call that are positive and negative to allow supervisors to help their agents to improve the quality of their interactions.

Lisa can also use machine learning to derive an accurate Net Promoter Score and provide insight into the areas of your business that are detracting from your overall brand perception.

Our customers have contact centers ranging in size from 20 agents through to thousands of agents handling millions of calls per year.

We have the ability to detect Script Adherence with our semantic matching algorithms and are able to categorise and rank calls on numerous dimensions.