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Customer.io
Customer.io is an AI-forward customer engagement platform201-500 EmployeesActively Hiring
Jobs at Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
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Engineering
Staff Software Engineer, Backend
NewPosted 6 days ago
Staff Software Engineer, Backend
- Shape the technical direction of our distributed messaging systems in Go — making the high-level architectural calls on mission-critical services where scale, cost, and reliability are all in tension
- Take on ambiguous, high-stakes problems that cross squad and function boundaries, and drive the...
Remote only • Americas 1, Nicaragua
$200k – $240kSales
Partner Manager, AI Native Ecosystems
NewPosted 6 days ago
Partner Manager, AI Native Ecosystems
- Bias to Action: comfortable building the process, not just executing an existing one - these marketplaces and their rules are new and changing monthly.
- Cross-Functional Fluency: equally credible in a deal negotiation and a technical scoping conversation with engineers.
Remote only • Americas 1, Nicaragua
$166k – $200kEngineering
Contract IT Specialist
NewPosted 6 days ago
Contract IT Specialist
- Responsiveness — you're quick to jump in and get people unblocked.
- Customer-service mindset — you're just as focused on user happiness as on policy.
Remote only • Americas 1, Nicaragua
Product
Product Manager
NewPosted 1 month ago
Product Manager
- Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
- Bias to experiment — you'd rather run a test than debate an opinion.
Remote only • Americas 1, Nicaragua
$137k – $187kEngineering
Engineering Manager
NewPosted 1 month ago
Engineering Manager
- Care deeply about our customers and their outcomes
- Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
Remote only • Americas 1, Nicaragua
$185k – $215kOperations
Director, GTM Finance
NewPosted 1 month ago
Director, GTM Finance
- Financial rigor over title-matching — we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
- AI as genuine practice, not a buzzword — we want concrete stories of AI changing an outcome, not familiarity with the tools.
Remote only • Americas 1, Nicaragua
$200k – $255kEngineering
Senior Fullstack SDK Engineer
NewPosted 2 months ago
Senior Fullstack SDK Engineer
- Build and evolve Customer.io's SDKs across platforms - including Android, iOS, Node, and Go - and the developer tools that support them
- Lead SDK initiatives end to end: set technical direction, write the code, manage the release, and own the outcome
Remote only • Americas 1, Nicaragua
$150k – $200kEngineering
Senior Software Engineer - Backend Platform
NewPosted 2 months ago
Senior Software Engineer - Backend Platform
- Deep experience with distributed systems and large-scale backend architecture
- Strong instincts around reliability, observability, and fault tolerance
Remote only • Americas 1, Nicaragua
$150k – $200kEngineering
GTM AI Engineer
NewPosted 2 months ago
GTM AI Engineer
- Craft over quick wins — energized by making things robust, not just making them work.
- A point of view — we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead.
Remote only • Americas 1, Nicaragua
$140k – $170kDesigner
Senior Product Designer
NewPosted 2 months ago
Senior Product Designer
- Design Craft over decoration — we care about interactions that work, flows that don’t lose users, and systems that hold up over time.
- Ownership through implementation — you don’t hand off and walk away. You close the gap between design and shipped product, including in code when that’s the right tool.
Remote only • Americas 1, Nicaragua
$171k – $193kEngineering
Senior Manager, Data Science & Analytics
NewPosted 3 months ago
Senior Manager, Data Science & Analytics
- Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
- Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
Remote only • Americas 1, Nicaragua
$170k – $200kEngineering
Senior Data Scientist
NewPosted 4 months ago
Senior Data Scientist
- Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
- Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
Remote only • Americas 1, Nicaragua
$140k – $150kEngineering
Senior Software Engineer - Email Channel
NewPosted 4 months ago
Senior Software Engineer - Email Channel
- Build and evolve the frontend experiences customers use to create, preview, and analyze email campaigns — template editors, sending configuration, deliverability dashboards
- Design and scale the backend systems that power high-volume email sending, including queue management, retry logic, and event processing (bounces, complaints, deferrals)
Remote only • Americas 1, Nicaragua
$150k – $200kEngineering
Senior Software Engineer, Backend
NewPosted 5 months ago
Senior Software Engineer, Backend
- Design and build distributed systems in Go that help customers send timely, relevant messages at scale
- Collaborate across teams to debug issues and deliver reliable solutions
Remote only • Americas 1, Nicaragua
$150k – $200kEngineering
Senior Software Engineer, Full Stack
NewPosted 5 months ago
Senior Software Engineer, Full Stack
- Build fullstack features in Go, React, and Ember that power key customer workflows
- Collaborate with others to turn ideas into shipped customer value
Remote only • Emeabiam, Owerri West
$150k – $200k