Own, administer, and continuously improve our Microsoft 365 environment, with genuine depth in SharePoint architecture, permissions, governance, and adoption
Bring order to an environment that grew organically, standardizing structure, tightening permissions, and moving toward smarter, metadata-driven organization
Serve as the primary liaison with our Managed Service Provider — reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in regular performance reviews
Escalate and track open issues to resolution, ensuring nothing falls through the cracks
