Jobs at Compugen

• Resolving service desk and infrastructure tickets
• Administering Active Directory, Group Policy, and NTFS permissions

• This position is primarily responsible for monitoring system alerts, incident management, problem management and user escalations/tickets via monitoring and ticketing tools.
• Primary responsibility is to support Compugen Customer by handling issues in their Infrastructure environment using logic monitor and Science Logic as monitoring tool.

• Administrate Windows/Linux/Cloud-based endpoints (servers);
• Create, suspend and erase security account;

• Provide guidance and assistance to the other Helpdesk Analysts.
• Provide continuous service improvement by identifying and implementing improvements to processes, documentation and systems in cooperation with the service desk supervisor.

• Analyser les besoins d’affaires et définir les solutions techniques.
• Développer et modifier des fonctionnalités front-end et back-end (.NET, C#, ASP.NET MVC, Blazor, SQL, JavaScript, HTML, CSS).

• Serve as a trusted advisor to customers, helping align technology investments and managed services strategies with business objectives and desired outcomes.
• Lead discovery workshops, assessments, and strategic planning sessions to identify opportunities for modernization, optimization, and value creation.

• Ability to conduct professional formal presentations of solutions based on Data Centre & Cloud technology to customers and/or internal staff to showcase strategies, technology and solutions
• Be accountable pre-sales technical assistance and correct configuration on Data Centre & Cloud products, generating targeted customer solutions to the sales teams to meet customer needs. This includes assisting with RFP (Request for Proposals) responses

• Accountabilities
• Ensure that corporate standards governing the installation and configuration of IT assets by the IT Service Desk for CATSA users are maintained.

• Operate at senior levels in client organizations, including the executive level (CXX).
• Provide trusted technical leadership and insights, building strategies and roadmaps to drive measurable business value.

• Develop and maintain an Operations AI and innovation opportunity pipeline aligned with business priorities and measurable operational outcomes.
• Partner with operational leaders and subject matter experts to understand workflows, pain points, business rules, controls, system dependencies, and customer or employee impacts.

• Administer and support NetApp ONTAP storage environments, including configuration, upgrades, monitoring, troubleshooting, and issue resolution.
• Rack, mount, cable, configure, and test NetApp hardware

• Assess current mobility environment and operating model
• Define mobility strategy, roadmap, and future-state architecture

• Assessing current-state data architecture, data models, integrations, and data flows.
• Defining target-state and transition-state data architectures aligned with business and technology strategies and industry best practices.

• Serve as a trusted advisor to customers, helping align technology investments and managed services strategies with business objectives and desired outcomes.
• Lead discovery workshops, assessments, and strategic planning sessions to identify opportunities for modernization, optimization, and value creation.

• Lead end-to-end service transition projects that onboard new customers and services into Managed Services support. Responsible for ensuring the service is transitioned smoothly to operational teams for steady-state delivery, creating a seamless end-user experience.
• Manage the customer relationship throughout the transition project. Act as the single point of ...

• Design and build Microsoft Fabric data engineering workloads using Lakehouse, Warehouse, Data Factory, Notebooks, Spark, SQL Endpoint, and OneLake.
• Implement AFSC Raw, Curated, and Trusted data layers for governed data delivery.

• Design and develop interactive dashboards, scorecards, reports, and visualizations using ServiceNow Platform Analytics.
• Build executive-level KPI dashboards focusing on service performance, SLA attainment, operational efficiency, quality, and customer experience metrics.

• 3-5+ years of Systems Administration or Infrastructure Support experience
• 3-5+ years supporting Windows Server, Active Directory, Azure, and Microsoft 365

• Formulate, implement, and manage technical solutions sales strategies related to Microsoft Azure and associated solutions.
• Conduct product demonstrations, presentations, and technical workshops through onsite and remote customer meetings, industry events, conferences, and webinars showcasing Compugen’s Microsoft Solutions Business value and capabilities.

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder.