Change Healthcare careers

• Designed and executed qualitative and quantitative research methodologies, including user interviews, surveys, and usability testing, to uncover user behaviors, needs, and pain points.
• Created wireframes, prototypes, and Object-Oriented UX (OOUX) artifacts such as object maps and task flows to effectively communicate interaction and design ideas, ensuring alignment with user mental models and system architecture.
• Iteratively improved designs based on user feedback and usability testing results to continuously enhance product usability and user satisfaction.
• Collaborated closely with designers, product managers, and developers throughout the design process to ensure alignment with user research findings and translate business requirements and user needs into meaningful and engaging experiences.