- B2B
- Scale StageRapidly increasing operations
Jobs at Caylent
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Enterprise Project Manager
NewPosted 1 week ago
Enterprise Project Manager
- Project Management: Lead and manage large-scale, enterprise-level projects related to cloud adoption, AI strategy, migrations, and transformation. You will ensure alignment with client goals and organizational strategies.
- Stakeholder Engagement: Serve as the primary point of contact for clients, senior leadership, ...
Remote only • Mexico
Other
Enterprise Project Manager
NewPosted 1 week ago
Enterprise Project Manager
- Project Management: Lead and manage large-scale, enterprise-level projects related to cloud adoption, AI strategy, migrations, and transformation. You will ensure alignment with client goals and organizational strategies.
- Stakeholder Engagement: Serve as the primary point of contact for clients, senior leadership, ...
Remote only • Brazil
Engineering
Senior QA Engineer
NewPosted 2 weeks ago
Senior QA Engineer
- Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations
- Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions
Remote only • Brazil
Other
Business Analyst
NewPosted 3 weeks ago
Business Analyst
- Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled.
Remote only • Latin America • Argentina • United States+1 more
Engineering
Principal Data Architect
NewPosted 1 month ago
Principal Data Architect
- Define strategic roadmaps and targeted outcomes for our clients in a consultative capacity
- Act as a data engineering SME to define upcoming engagements working with our pre-sales teams
Remote only • Mexico
Engineering
Security Engineer
NewPosted 1 month ago
Security Engineer
- Review or conduct regular security and vulnerability assessments leveraging automated and non-automated methods on cloud-based and mobile workloads.
- Periodically monitor/audit implementations and ensure they are functioning properly.
Remote only • Mexico
Engineering
Senior CXE Engineer
NewPosted 3 months ago
Senior CXE Engineer
- Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues
- Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, cas...
Remote only • Brazil