Jobs at Arch

• Support day-to-day Operations efforts by partnering closely with Account Managers and Implementation Specialists to align priorities, track account health, and execute operational initiatives.
• Help ensure consistent, high-quality client experiences by monitoring data accuracy, reporting reliability, and operational follow-through across accounts.

• Lead, mentor, and grow a high-performing engineering team, fostering a collaborative and innovative culture.
• Support team members' technical and professional growth through regular feedback, coaching, and goal setting.

• Own and execute Arch’s demand orchestration strategy across customer segments, personas, channels, and lifecycle stages
• Build and scale structured acquisition, expansion, and retention programs that drive pipeline growth and customer engagement

• Own vulnerability scanning, triage, and remediation tracking, coordinating with engineering teams to make sure patches get deployed.
• Maintain our SIEM/SOC stack and build and refine detections for DLP, IoC, and cloud vulnerabilities.

• Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured.
• Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration.

• Own full-cycle recruiting for a diverse range of roles, including unique, one-off, and higher-level searches.
• Partner closely with senior leaders on role definition, hiring strategy, and talent evaluation.

• Engage directly with clients and users to deeply understand their workflows, pain points, and needs to inform design decisions.
• Work closely with product managers and engineers from discovery to delivery, sitting side by side throughout the process.

• Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate.
• Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues.

• Own full-cycle recruiting across a range of roles and teams, ensuring an efficient and consistent process.
• Build and maintain strong talent pipelines through proactive sourcing, outreach, referrals, and events.

• Post-Onboarding Client Management

Conduct regular check-in meetings with clients to assess their needs and satisfaction.
Maintain comprehensive client records and notes in our CRM system.
Monitor client accounts for data quality issues and promptly address any discrepancies.
Provide training to end user groups to ensure deep product understanding and adoption.
Track and analyze factors influencing client churn and work to mitigate risks.
Manage client renewal processes, ensuring timely discussions and contract updates.

• Own the team quota and consistently deliver new ARR through disciplined pipeline management and accurate forecasting
• Coach and develop Account Executives across discovery, demos, outbound prospecting, territory planning, and deal execution

• Serve as the hands-on owner of Revenue Operations, driving strategy and execution across sales, marketing, and partnerships while building scalable processes and systems to support company growth
• Mentor, coach, and develop a team of 2–3 direct reports while building a high-performing and collaborative RevOps culture

• Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.
• Tailor messaging and engagement to different levels of the client organization.

• Development of new features for internal, employee used web platforms
• Automating the acquisition and extraction of financial data from many sources

• Build relationships with the people inside family offices, institutions, investment advisors, and other financial firms who allocate capital and would greatly benefit from the Arch platform
• Manage end-to-end client acquisition process - including lead generation, qualification, product demonstration, and conversion

• Build relationships with the people inside institutions, investment advisors, accounting firms, and other financial firms who allocate capital and would greatly benefit from the Arch platform
• Manage end-to-end client acquisition process - including lead generation, qualification, product demonstration, and conversion

• Architect and drive complex, cross-functional technical initiatives from conception to production, with a focus on scalability and long-term maintainability.
• Set technical direction for core platform systems, making informed trade-offs to ensure performance, security, and reliability at scale.

• Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate.
• Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues.

• Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Build relationships with the people inside family offices, institutions, investment advisors, and other financial firms who allocate capital and would greatly benefit from the Arch platform
• Manage end-to-end client acquisition process - including lead generation, qualification, product demonstration, and conversion