Culture and benefits at Ambassador Labs

At the heart of our culture are our values. Solve real customer problems. We work to understand the customer problem (sometimes better than the customer!), and work ceaselessly to solve their problems. We do this repeatedly and well, to earn and keep their trust. Our customers should be so delighted that they will tell others about us. Bias towards purposeful, rapid action. Purposeful. Each action should have a purpose. (We won’t always be right about the purpose, of course, but we want to have a purpose.) Rapid. We want to build systems and strategies that let us move rapidly. We’re a startup, and we’re in a hurry. Action. One of our core advantages as a startup is that we don’t have big chains of approval to make something happen. We also learn more by doing than anything else. Guided by truth, not ego. Getting to the right answer is much more important than being right. We understand that the right answer may emerge over time. So we act on the information we have today, but continue to learn from our actions so that our next set of actions are better, as we constantly seek the truth. Teach. We want to share our knowledge to help our colleagues grow and succeed. The best metric of success is not your personal success, but your ability to help others succeed. We’re educating the world about how software is changing; this requires teachers. True mastery of material comes when you can teach it to others.