Lead technical discovery with new customers: map their current workflow across RIS, PACS, EHR and payer portals, identify what Gravity will own, and document the integration scope.
Own the implementation from kickoff to go-live: tenant setup, configuration, data loads, interface testing and cutover.
Serve as the primary technical point of contact for US-based healthcare clients, engaging them with polished, empathetic, and professional communication across phone, email, and video calls.
Translate complex technical jargon into clear, actionable advice for non-technical users, ensuring they feel supported and confident.
