Afiniti careers

Afiniti is the world’s leading provider of artificial intelligence (AI) that pairs customers with contact center agents based on how well they are likely to interact. Our patented technology uses AI to identify and predict patterns in human interactions, so we can connect customers with the agents uniquely best-suited to helping them. This leads to better outcomes for both customer experience and company brand. Our technology is proven to deliver measurable improvements to customer satisfaction, agent experience, and business revenue for our clients, which no longer rely solely on traditional queue-based contact center operations. We understand that every customer-agent interaction is an opportunity to build trust, which is critical to developing stronger brand loyalty.