Customer Support Specialist
Published: 3 weeks ago
Miles
The app that rewards all your commute & travel
Job Location
Job Type
Full TimeVisa Sponsorship
AvailableRelocation
AllowedHiring contact
Paresh JainThe Role
Responsibilities:
- You will own app user relationship and resolve complex problems quickly and with the highest quality
- Resolve user inquiries primarily through email while maintaining aggressive SLAs
- Escalate issues and triage with engineering and product team
- Serve as the voice of the customer and act as a liaison between customer and stakeholders
- Contribute to Help Center & FAQ materials
- Be a subject matter expert on the product
- Maintain excellent interpersonal skills and professionalism while delivering the best customer service
- Use customer feedback to pilot new support products
Requirements:
- Bachelor’s degree
- 1 year+ in a Customer Services position
- Familiarity with Zendesk or other similar customer support tools
- Familiarity with Jira or similar bug tracking tools
- Familiarity with smartphone devices (Android/iOS)
- Excellent organizational, communication and interpersonal skills
- Adjust and adapt in a dynamic, fast-paced work environment
Commitment to excellence in behavior, performance and work product
Perks & Benefits- Competitive salary based on experience
- 401K program with company matching to help you invest in your future
- Employee healthcare benefits includes medical, dental, vision insurance
- Paid time off + sick days
- Employee Referral bonus
- Employee Referral bonus
- Daily office meals and fully stocked kitchen
- Monthly team-building activities and happy hours
- Monthly gift cards
- Stock in an early-stage fast-growing startup company
Our Commitment to Inclusivity and Diversity
Miles is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.
More about Miles
Founders
Paresh Jain
Founder • 3 years
San Francisco Bay Area
Parin Shah
Engineering Lead • 3 years • 8 years
San Francisco
Jigar Shah
CEO • 3 years • 8 years
San Francisco
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