Chatbot Engineer

ROLE AND RESPONSIBILITIES

Digital Customer Operations IT team is looking for a talented ML Developer for a position of a Sr. Virtual Assistant Engineer for a long term engagement with a major Telecommunications client in Toronto.

• Work on cutting edge Intelligent Virtual Assistant technology to deliver superb customer experience
• Participate in full SDLC/CDD
• Work as part of an advanced team to build public & internal facing ML-based virtual assistants
• Be part of an agile team, collaborating program architect, business analysts, product owner, technical leads, and other Sr. Bot Developers to understand requirements, design for the features
• Participates in BRD, SRS review sessions, sprint planning, story grooming
• Train the virtual assistant dialogue and conversation model using leading edge ML based VA framework
• Work on building custom dialogue policy modules, custom NLU components and other models
• Work on integrations to back ends and data integrations into conversation design
• Participate in peer code reviews, offer implementation improvements
• Must be fluent in concepts of MLOps/DevOps/Containerization and edge computing
• Must be meticulous and possess immense attention to detail
• Own the knowledge transfer process to operation support teams for day 2 readiness
• Knowledge of French is a plus

TECHNICAL SKILLS

Application Dev:

• Python, Rasa, REST, SOAP, Rasa, Keras, TensorFlow, Scikit, Spacy, Duckling, MITIE, Pandas, Multithreading/Concurrency, design patterns. ML models such as BERT, RoBERTa, Elektra, GPTx
•  High availability software design
•  DevOps, Docker, Kubernetes, OpenShift, HAProxy, Envoy
•  TFS, GitLab, CI/CD, JIRA, Confluence
•  Awareness of speech technologies
•  Optional : Google DialogueFlow, GCP Speech2Text and Text2Speech APIs

Databases:

• Redis Enterprise (Hash, Search, Graph, TimeSeries, ML), Cassandra/DES/Grakn, MySQL
• Data Processing: Apache Spark, Kafka
• ElasticSearch/Kibana/Logstash/Beats, Grafana, Prometheus

Security:

• JWT, Kerberos, SASL, NTLM, TLS, Siteminder, SAML 2.0, OAuth
•  Understanding of CQRS and Event driven architecture

ADDITIONAL NOTES

Must take interest in conversation design and computational linguistics

*MUST HAVE EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLSQUALIFICATIONS AND EDUCATION REQUIREMENTS
*

Education

Bachelors in Computer Science or equivalent

This is a contract-only position, you must be incorporated.

Location: Toronto, Montreal and Ottawa areas only. Do not apply outside of these metropolotan areas.