Software Support Engineer
(2+ years exp)Published: 1 week ago
Radix Health
Optimizing Healthcare Access
51-200
Healthcare Technology
SaaS
Big Data
Information Technology
Software
Analytics
Health Analytics
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Software Engineering
SQL
Operating Systems
Database and Systems Design
Strong analytical and problem solving skills
Hiring contact
Beza EnyewThe Role
Why You Should Join Us
At Radix, you can make a direct impact on access to care, working with medical groups that provide care for millions of patients annually
You will work on challenging problems with lots of room for growth
We’re growing super fast, which means a multitude of professional development opportunities
You will join a team of people who love what they do, work hard, are intellectually curious, and treat each other with respect
Key Responsibilities:
Work closely with our client support teams to assess, diagnose and resolve technical issues at the application level
Use debugging programs like Kibana to help customers resolve issues and it is important for them to understand how to use these tools in various applications
Optimize application performance, and troubleshoot integration challenges
Take clear ownership of designated issues submitted by customers; manage difficult customers and customer expectations effectively and professionally seeking help from team members as necessary
Communicate clearly and precisely with customers regarding technical issues, setting expectations for callbacks and follow-up regarding their issues; maintain complete and accurate log of customer interactions and technical details
At Radix, you can make a direct impact on access to care, working with medical groups that provide care for millions of patients annually
You will work on challenging problems with lots of room for growth
We’re growing super fast, which means a multitude of professional development opportunities
You will join a team of people who love what they do, work hard, are intellectually curious, and treat each other with respect
Key Responsibilities:
Work closely with our client support teams to assess, diagnose and resolve technical issues at the application level
Use debugging programs like Kibana to help customers resolve issues and it is important for them to understand how to use these tools in various applications
Optimize application performance, and troubleshoot integration challenges
Take clear ownership of designated issues submitted by customers; manage difficult customers and customer expectations effectively and professionally seeking help from team members as necessary
Communicate clearly and precisely with customers regarding technical issues, setting expectations for callbacks and follow-up regarding their issues; maintain complete and accurate log of customer interactions and technical details
More about Radix Health
Founders
Ravindra Jore
Founder • 3 years
Dr. Arun Mohan
CEO and Co-Founder • 3 years
Atlanta
Anup Lakare
Founder • 3 years
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