Japanese - Technical Support Engineer

Job Description:
Do all things technology fire you up? We invite you to join a community of professionals who answers Tech category questions on JustAnswer. (justanswer.com). You will be part of our in-house quality expert support team, answering and resolving questions related to personal computers(PC) that have been passed over by our Experts due to complexity, skill gaps, confusion or time of day. Your responsibilities will include.
• Respond, diagnose, and accurately resolve tech(PC category) questions online, on the phone, and remotely.
• Deliver consistently high-quality customer service and maintain strong operational metrics (low refund rate, minimal response time, quality solutions, maximum productivity, etc.)
• Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps.
Job Requirements:
• Strong computer skills needed to research, diagnose, troubleshoot and identify solutions.
• Minimum 3 years of relevant employment experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Minimum 3 years of experience in Customer Service
• Hands-on experience with Windows/Mac OS Environments.
• Familiarity with remote desktop applications and help desk software.
• Good understanding of computer systems, Printing/scanning devices and other tech products.
• A degree in Computer Science or similar field.
• Professional IT certification (e.g. CompTIA A+, MCSA, MCSE, MCSM, MCM, MCA, Network +,ITIL)
• Excellent written and oral communication skills in English.
• Strong telephone, chat and email etiquettes.
• Passion for Quality Customer Service and ability to handle difficult customers.
• Self-motivated and driven.