Sales Support Executive

Job Summary
The position is Sales Support Executive to be based in Hongkong.
Our team size is approx 60 people
globibo.com
Responsibilities and Duties
The sales support executive would support inbound enquiries with regards to our translation & training services from several markets such as Hong Kong, Malaysia & Singapore as well as drive (regional) government/corporate tender submissions.
Customer Service/ Inbound Sales (60%)

To answer all enquiries on the organization’s communication channels in a timely manner:
Website ‘live’ chat app
Customer service/sales inbox for Singapore, Malaysia, Hong Kong, India, Philippines
To prepare and send quotations for simple sales
To promptly forward certain types of sales enquiries to the respective account managers for immediate follow-up.
To call clients for feedback:
For sent quotations and amend pricing where necessary to close the deal
If they reject a quotation, to find out where we can improve
After service is delivered, to find out what we did well, and where we can
Tender Management (30%)

To prepare and submit tenders on our key service
To identify new tender portals and ensure that we submit tenders across a variety of tender
To shortlist potential tenders that we can submit and discuss requirements with our delivery
To customize our tender submissions pitches according to the audience and the service line we are pitching
Lost tenders: to call the persons in charge of the respective tenders to ask for feedback on improvement
Local Operations & Onsite support (10%)

Operational support at local/HongKong projects