Site Reliability Engineer

About Photon:

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization.

Site Reliability Engineer (SRE):

Role Overview:

We are looking for an experienced Site Reliability Engineer (SRE) responsible for improving the reliability, resiliency, observability, and operational stability of large-scale application and platform environments. The role will focus on proactive monitoring, incident response, troubleshooting, and continuous improvement of production reliability.

Key Responsibilities :

• Drive reliability, availability, and resiliency across application and platform environments.
• Implement and improve monitoring, alerting, dashboards, and observability using Datadog and Grafana.
• Monitor production environments and proactively identify reliability and performance issues.
• Lead and participate in incident response, troubleshooting, and production issue resolution.
• Perform root-cause analysis for incidents and recurring production issues.
• Identify opportunities to reduce operational issues through automation and engineering improvements.
• Work closely with application, infrastructure, and platform teams to improve system reliability.
• Support operational readiness and production stability for application releases and platform changes.
• Analyze application and infrastructure behavior to identify performance, capacity, and reliability risks.
• Improve troubleshooting and debugging practices across production environments.
• Support continuous improvement of operational processes based on incidents and production observations.
• Follow secure engineering and operational practices.
• Use Jira and GitHub as part of the engineering and delivery lifecycle.

Required Experience & Skills:

• 8+ years of relevant experience in Site Reliability Engineering, production engineering, DevOps, cloud operations, or related engineering roles.
• Strong experience with production reliability, resiliency, and operational support.
• Hands-on experience with Datadog and Grafana for monitoring and observability.
• Strong experience with incident response, troubleshooting, and root-cause analysis.
• Strong debugging and problem-solving skills across complex application and infrastructure environments.
• Experience working with cloud-based platforms; GCP experience is preferred.
• Familiarity with infrastructure automation and Infrastructure-as-Code concepts.
• Familiarity with Jira and GitHub.
• Familiarity with unit testing and API testing.
• Understanding of secure coding and operational security practices.
• Ability to work closely with development, infrastructure, and platform engineering teams.