Learning Management System Administrator

As the LMS Support Administrator, you will help employees access and use Waffle House’s online learning platform. You will serve as a primary point of contact for questions about user accounts, course enrollment, digital certifications, and navigating the platform. You will also provide administrative support to the Training Department, help keep training materials current and organized, and assist with coordinating online training sessions.The LMS Support Administrator is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!What We Offer:Health & Wellness Package including medical, dental, vision and life benefits, and health-related activitiesEmployee Assistance Program free to all Associates and their household membersPaid time off up to 4 weeks and six paid holidaysA strong, unique culture built upon putting people first, showing up and servant leadershipUnlimited learning and development opportunitiesInternal referral programCommunity involvement and volunteer opportunitiesTeam building activities department and company-wideWhat you'll do:Respond to employee questions and provide support with online learning accounts, course enrollment, digital certifications, and platform navigation.Maintain and update training materials in the learning platform, including reference documents, training content, coaching resources, and company policy publications.Assist with managing user groups, job codes, permissions, bulk course enrollments, and course-completion tracking.Coordinate training-device inventory, shipments, and troubleshooting in partnership with the IT team.Help set up and manage online training sessions and events.Provide day-to-day administrative support to the Training Department, including phone and email coverage, meeting preparation, processing forms and invoices, organizing files, and proofreading or preparing documents.What we're looking for:Strong verbal and written communication skills, with a customer-service-focused approach.Highly organized, able to manage multiple assignments, schedules, and digital materials while meeting deadlines.Comfortable handling a high volume of phone calls and emails and adjusting to changing priorities.A dependable team player who takes initiative, uses good judgment, and maintains a strong work ethic.Experience/Educational Requirements:Proficiency with Microsoft Excel, Word, and PowerPoint.High school diploma required.Experience with a learning management system (LMS) or digital training programs is preferred.Who Are We?In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER