Sales Operations Analyst

Top 5 Skills:

1. Organization
2. Customer Relationship Management
3. Attention to detail
4. Willingness to do what it takes
5. MS Office and Oracle

Technologies:

• MS Office, specifically MS Excel and MS Word
• Copilot

Required Education & Years of Experience:

• Bachelor's degree and 3+ years of Sales Operations or related work experience; or
• Associate's degree and 5+ years of Sales Operations or related work experience; or
• High School Diploma or equivalent and 7+ years of Sales Operations or related work experience

Key Words:

Sales Operations, RMA, Inventory Management, Quoting/Quote, Purchase Orders, Excel, Oracle, SAP, ERP, Sales Force, Pivot Tables, Tableaux

Job Description:

The Sales Operations Analyst supports Qualcomm Government (QGOV) sales operations across order processing, order fulfillment, and business systems.

This role generates and follows up on quotes, works with the Contracts team to review and store customer purchase orders (POs), and produces product sales and fulfillment reports while maintaining expected delivery dates and monitoring forecasts.

The analyst also manages inventory, shipments, and RMAs, maintains key dates for quotes, POs, shipments, and RMAs, and labels delivered products to match customer POs, applying QTI business rules and processes to the QGOV business where necessary. Using Oracle, Excel, and other MS Office tools, the analyst helps transition manual processes into the ERP system and helps update and maintain QGOV's Product Catalog.