Business Analyst

Turning Point Global Solutions is seeking a Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies. This position will primarily focus on analyzing, improving, and implementing Public Safety systems and business processes.The ideal candidate will possess strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with both technical and business stakeholders. Experience with public safety systems or related government applications is highly desirable.Location: Hybrid (Baltimore, MD)ResponsibilitiesWhat You’ll DoDevelop functional and non-functional system requirements using documented business requirementsWork with development staff and/or vendors to create prototype designs for medium- to large-risk projectsCreate detailed unit and system testing scripts based on functional requirementsFacilitate user acceptance testing processes as requiredAssess and develop recommendations for process improvements and technology solutions for County agenciesCapture, consolidate, and communicate information from Subject Matter Experts (SMEs)Lead the high-level design and integration of software development by effectively partnering with business users, project managers, and application developersAnalyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systemsConduct in-depth analysis of County systems, operations, and procedures; work with County users to define system requirements, resolve problems, and translate client requirements into highly specified system design documentsPerform full life-cycle development of systems, assess business opportunities, define problems, and identify business solutionsProvide advice, consultation, and technical assistance to County agencies throughout project implementationActively pursue innovative initiatives and improvements in current processesGather and document business requirements for change requests (break/fix)Support internal and external integrations, including design, testing, and troubleshootingProvide metrics regarding reporting, system performance, and process controlParticipate in or conduct user training when neededWhat We’re Looking ForRequired Skills and QualificationsEducation & ExperienceBachelor’s degree in Business, Computer Science, or a closely related fieldMinimum of 5 years of experience in systems analysis, change management, project management, or a related roleDemonstrated experience as a primary technical resource in public safety implementations and post-production environmentsTechnical & Analytical ExpertiseIn-depth knowledge of the principles and practices involved in planning, developing, implementing, and maintaining computer information systemsStrong understanding of processes, methods, and techniques used to analyze and evaluate business operations for automationProven ability to assess the feasibility, suitability, and strategic fit of information technology projectsStrong analytical and problem-solving skills with outstanding business process fluency, enabling high-level and detailed analysis of complex business problems and opportunitiesCommunication, Documentation & CollaborationExceptional written and oral communication skills when engaging with internal stakeholders, external clients, and vendorsProven ability to produce clear, precise technical documentation for diverse audiences, including design documents, business requirements, functional specifications, test plans, and scriptsStrong interpersonal skills with a demonstrated ability to collaborate effectively in team environments and maintain positive professional relationshipsPreferred QualificationsExperience working for a government entity5+ years’ experience with Public Safety projectsWhat’s in It For You?We understand that our team members are our greatest asset. That’s why we offer:Competitive salary with annual performance bonus and annual merit increasesComprehensive health benefits fully funded by the company for employees401(k) retirement plan with company matchPaid time off plus holidaysProfessional development opportunitiesA collaborative and inclusive work cultureIn compliance with pay transparency requirements, the salary for this role is $85,000. This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!About Turning Point Global Solutions LLC (https://www.tpgsi.com):Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.