Customer Service Representative

This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/13696421This position supports the activities and responsibilities of theCustomer Service Department.Job Duties and Responsibilities:**Respond promptly and professionallyto incoming telephone calls and emails from Customers and Market SalesReps Responsible for account management for all assigned customers Assist with reviewing assigned customer orders, requests andconcerns and handle appropriately Assist in entering orders and warranties, as needed Research items; provide information and answers to customersquestions Proactively communicate to assigned customers through outboundprojects (webinars, training, promotions, market calls) Develop knowledge of product and services effectively and be able toconvey information to customers Provide timely resolutions to customers at all times Understand and adhere to all established processes and policies Monitor and track all open and pending orders of assigned customers Document all daily activity in CRM database to track calls andemails to customers Manage all outsourced product for assigned customers Process credit memos Communicate with factory representatives in a clear and professionalmanner Complete, scan and file necessary paperwork Audit orders to ensure compliance