Field Application Engineer

Job Responsibilities:

1. Responsible for technical services for important customers(enterprise business) and paying customers, effectively solve customer problems through hotlines/ticket systems/emails, etc., and ensure customer service satisfaction;

2. Responsible for handling after-sales technical problems of customers, provide customers with professional problem solutions, and ensure timely and effective problem resolution;

3. Record, analyze, and summarize customer problems according to internal requirements, and report feedback to internal persons in charge on time;

4. Receive and handle other matters arranged internally, and effectively close the problem loop.

Qualifications:

1. Bachelor degree or above, with a background in network, electronics, communications, computers, etc.

2. Fluent in English &Chinese listening, speaking, reading, and writing;

3. Good communication, service awareness, and teamwork spirit;

4. Priority is given to those with implementation, testing or technical support work experience

5. Priority is given to those with IT call center service experience