Production Support

Job Requirements

IT Production Support Engineer

Location: PCS CA, Toronto

Years of Experience: 5-7 Years

Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.

Responsibilities

• Provide L2 production support for business applications hosted on AWS platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.
• Manage infrastructure provisioning, deployment, and automation using AWS CDK and CI/CD pipelines for release management.

Mandatory Skills

• AWS CDK (AWS Cloud Development Kit) – Expert level
• AWS Cloud Infrastructure & Platform Services – Expert level
• Expert-level proficiency in AWS platform, Strong knowledge of AWS and/or Azure
• Hands-on knowledge of Python, Shell scripting, and Power Automate
• Maintain and support BI tools such as Power BI and Cognos

Preferred Skills

• Familiarity with Git, CI/CD pipelines, and GitHub Copilot
• Exposure to AI/ML or Gen AI
• Familiarity with Cloudera and Axiom
• ITIL Certification or Incident/Problem Management exposure

Deal Breaker Skill: AMS

Work Experience

5-7Years