Product Support Engineer

dSPACE is the global market leader and innovator of hardware and software solutions for embedded controller software development in Automotive, Aerospace and Manufacturing industries.

dSPACE has always maintained an exemplary reputation in the area of technical support, which requires highly motivated, creative, problem-solving engineers. In this role, you will work as part of a team to provide engineering support for:

dSPACE real-time systems

Hardware-in-the-Loop (HIL) simulation and Rapid Control Prototyping (RCP). These systems assist our customers in developing and testing mechatronic control systems and Electronic Control Units (ECUs).

dSPACE Code Generation Software

For automatic generation of highly efficient C code for mechatronic control units directly from the graphical development environment, MATLAB ® / Simulink ® / Stateflow.

dSPACE experiment software

Management, instrumentation and automation of HIL and RCP experiments

Focus:

• Diagnosis of user problems and determining solutions through dialogue with the customer, engineering problem-solving, consultation with product development and applications engineering
• Assisting customers with product usage and feature implementation/application
• Providing technical expertise on dSPACE products to other internal groups, supporting their activities
• Conducting feasibility and benchmark analyses
• Provide product improvements and customer feedback into product development
• Documentation and publication of problem descriptions and maintenance of FAQ lists
• Development of demo systems
• Assist with training activities

Your profile:

BS in computer science, technical computer science, electrical engineering, mechatronics, mechanical engineering or training as a technician in communications technology, information technology or equivalent education

Experience in one or more of the following areas is desired:

• MATLAB ® / Simulink ®
• Real-time simulation
• automotive bus systems
• microcontrollers
• programming in C, C ++ or C #, Python,
• Microsoft Windows

Good problem-solving skills & the ability to learn complex technical systems quickly

Good communication skills (spoken and written), to present complex topics easily

A desire to learn and be challenged!

As an Equal Opportunity Employer, dSPACE Inc. provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. DSPACE Inc. is also committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.