In office - WFH flexibility
Not Available
About the job
Location: Boston, MA (Hybrid)
Experience Level: Entry level/Junior
We’re hiring someone who enjoys helping people and gets curious about the patterns behind their questions.
Wizer is a cybersecurity awareness training platform. We help organizations train their people to spot phishing and other threats before they become a problem.
About the role
We’re looking for someone with a business head and an analytical streak to join our support team. You’ll start by helping customers with everyday questions, and you’ll get hands-on with more advanced setups early: things like SSO, phishing simulations, and email delivery.
This isn’t a “close the ticket and move on” job. We want someone who notices patterns, asks why the same question keeps coming up, and turns what they see into ideas that improve the product and the customer experience.
What you’ll do
• Be a go-to person for customers over email, chat, and calls, helping admins and end users get unstuck.
• Learn our platform inside out, then help customers with setups like SSO, phishing simulation, white-labeling, and Microsoft 365 / Google email delivery.
• Dig into issues to find the real root cause, and send clear, well-documented findings to engineering when needed.
• Spot trends in what customers are asking for and share them with Product and Customer Success.
• Join onboarding calls with our CSMs and walk customers through setup live.
• Help build and improve our help docs and internal knowledge base.
Who you are
• A background in business, information systems, analytics, or anything else, as long as the rest of this sounds like you.
• You love helping people and can explain things clearly, in writing and on a call.
• When you hit a problem, you Google it, test it, and figure it out before asking.
• You like numbers and patterns, and you’re comfortable in a spreadsheet.
• Trustworthy, organized, and a real team player.
• Excellent written and spoken English.
• You already use AI tools like ChatGPT or Claude to learn and work faster.
The details
• Hybrid: 3 days a week in our Boston office.
• Salary: $50,000–$75,000, depending on skills and experience.
If you’re curious and think this might be you, we’d love to hear from you.
Apply right here on LinkedIn or through our website:
About the company
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