Customer Support Agent - Onsite

Join our team to empower solopreneurs and small businesses with cutting-edge AI tools!About The RoleAre you passionate about innovative technology and dedicated to delivering exceptional customer experiences? We are looking for energetic, tech-savvy Customer Support Agents to provide top-tier non-voice support (live chat and email) to U.S.-based users. In this role, you will help small business owners and entrepreneurs build and manage their virtual teams using our powerful AI teammate platform.What You'll DoReal-Time Support: Engage with customers directly by taking over live chats escalated from our AI support chatbot or responding when users request a human agent.Omnichannel Ticketing: Manage and resolve incoming web forms and email tickets promptly and professionally.Product Guidance: Educate users on platform features, helping them get started, configure AI teammates, and seamlessly connect their existing work tools.Account & Billing Assistance: Assist with subscription management, billing inquiries, and refund processing according to standard procedures.Problem Solving & Escalation: Troubleshoot technical issues, gather step-by-step reproduction details, and escalate bugs or system outages to technical teams.Continuous Improvement: Document customer interactions thoroughly and contribute fresh ideas to enhance internal FAQs and self-service knowledge bases.Data Security: Uphold high standards for data privacy and security by strictly utilizing authorized software tools.What We're Looking ForCommunication: Native-level written English skills with a clear, friendly, and professional writing style.Experience & Tech Savviness: Prior experience in SaaS or technology customer support, an active interest in AI tools, and the ability to multitask efficiently across simultaneous chat sessions.Schedule & HoursFull-time schedule: Monday through Friday, 9:00 AM - 6:00 PM U.S. Central Time.Compensation: $20/hourDisclaimerOur system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.Req Id: req-c0294ea9d0b46a8aPosted At: Tue Oct 27 2026 00:00:00 GMT+0000 (Coordinated Universal Time)