Customer Project Manager L3

Manage projects to deliver customer business outcomes for transactional and subscription projectsProvide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfactionPerform overall project-level planning and lead executionProvide vision, strategy and business objective alignment to lead end-to-end project implementationResponsible for project metric tracking, and managing project financials and profitabilityIdentify opportunities for additional business and provide input to presales and renewal evaluationIdentify risk, issues and develop risk response strategyLead the execution of contract Change Management processManage Partner delivery and commercials when 3rd party technical delivery resources are engaged on programBuild Cisco's project community by sharing lessons learned, best practices and participating in the PM Role CommunityRole Specific Responsibilities:Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco CustomersEnsure scope and Change Management are in place for the project durationEnsure key stakeholder status reportingRisk, issue, communications managementMentor junior Project Management team membersParticipate in, or lead internal strategic or process improvement initiativesScope:Typically focused on 1-2 large, complex customer projectsWhen required, acts as Service Transition Lead within the presale’s environmentComplexity:High-risk profileMultiple dependenciesMulti-technology projectsGlobal project delivery experience