Senior Manager, Software Engineering — Case Management Platform

POSITION TITLE: Senior Manager, Software Engineering — Case Management Platform (CMP)POSITION LOCATION: San Carlos, CA, Austin, TX, or Remote, USAPosition SummaryNatera is seeking a hands-on, technically deep Senior Manager of Software Engineering to lead our Case Management Platform (CMP) Core team. CMP is the technical backbone that moves patient cases from order to result across Natera's oncology, women's health, and organ health product lines — software whose reliability translates directly into turnaround time, lab efficiency, and patient outcomes.This is explicitly not a people-management-only role. You will integration into an existing platform application department and build a new high leverage squad with a distinct mission to bridge Natera's commerce and fulfillment domains. With a small initial footprint, you are expected to be in the code: setting architectural direction, writing and reviewing code, driving production support, and modeling the engineering standard. As the team grows, you will rebalance your time toward leadership, hiring, and strategy — but hands-on technical credibility is a permanent requirement of this role.We are looking for an agent of change. CMP is pushing hard on AI-native ways of working, mission-based team structure, and InnerSource stewardship. You will not just adopt these shifts — you will drive them.ResponsibilitiesLead technicallySet and defend the architectural direction for your scope; make the hard trade-off calls and own the outcomesWrite production code, review PRs, and participate in production incident response alongside the teamDrive design reviews; raise the technical bar through example, not memoOwn the full SDLC for your systems — conception, design, implementation, test, release, operation, and sunsetManage and grow peopleHire and develop top performers; recruit for attitude as aggressively as for aptitudeHold regular 1:1s, deliver direct feedback with radical candor, and address underperformance quickly and respectfullyGuide career development; create real ownership opportunities and delegate decisions, not just tasksBuild a diverse, high-trust team that reflects the users and patients we serveDrive the AI-native transformationTreat AI as core to how the team builds, delivers, and operates — not an experiment on the sideChampion the adoption of AI coding tools, agent orchestration, and AI-assisted operations across your team and influence peer teams to followMeasure and communicate the leverage AI is creating in your org; retire practices that no longer earn their keepPartner across the businessAct as the primary technical point of contact for product management, commerce stakeholders, lab operations, and adjacent engineering teamsBuild and maintain a working relationship with lab managers, lab supervisors, and commerce leaders — understand their world firsthandTranslate business priorities into engineering plans and translate engineering realities into options business leaders can act onManage deliveryOwn estimates, scope, dependencies, risks, and delivery for your team's commitmentsRun lean, outcome-oriented ceremonies; prefer visible work and short feedback loops over heavy processFacilitate collaboration and remove blockers; escalate honestly and earlyEffect changeLead the evolution of our ways of workingPropose and drive improvements beyond the walls of your immediate teamQualificationsBS or MS in Computer Science or equivalent experience8+ years of professional software development experience, with meaningful time building complex data or process-management applications3+ years leading engineering teams, with a track record of hiring, developing, and retaining strong engineersDemonstrated hands-on technical ability — recent experience writing production code, leading design reviews, and troubleshooting production issues as a manager, not only as an individual contributorStrong fluency in Java or another object-oriented language, modern cloud infrastructure (AWS preferred, including Lambda and other stateless/serverless patterns), relational databases, and distributed systemsDemonstrated adoption of AI-assisted development, agent-based workflows, or similar modern engineering practices — and the ability to make others productive with themExperience partnering with product management, operations, and business stakeholders in a matrixed environmentExcellent written and verbal communication; comfort operating across time zones with distributed and offshore teammatesExperience in biotech, healthcare, or another regulated industry is a strong plusKnowledge, Skills, And AbilitiesHands-on coding, design, and architecture skills — currently practiced, not historicalDeep understanding of software architecture and the full SDLC in a regulated environmentProven record of managing highly effective, mission-oriented teams and building leadership bench strength beneath youComfort diagnosing production problems at all levels — from triage and workaround through root cause and preventionExpertise building scalable, resilient distributed systems on AWS, with a bias toward simple, stateless, event-driven designsStrong product sense; able to challenge requirements and reshape the problem when that's the better answerExtreme ownership: keeps promises, closes loops, and models the behavior expected of the team"Yes if" attitude — focused on finding paths forward and making constraints explicitHumble, direct, and resilient; gives and receives feedback wellCommitment to diversity, inclusion, and building teams where people do their best workOUR OPPORTUNITYNatera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.What We OfferCompetitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!For more information, visit www.natera.com.Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.For More Information BBB announcement on job scams FBI Cyber Crime resource page