System & API Gateway Support Specialist
- Old Toronto
- |Contract
Posted: 2 weeks ago
Job Location
Old Toronto
Remote Work Policy
In office
Visa Sponsorship
Not Available
RelocationAllowed
Skills
Change Management
Authentication
REST APIs
Splunk
HTTP
HTTPS
Production support
Incident Management
Dynatrace
authorization
mTLS
Problem Management
API Support
Performance Troubleshooting
API Gateway
SSL/TLS
Operational Documentation
Certificates
API Management Platforms
KeyStores
Runbook Documentation
Connectivity Troubleshooting
Enterprise Application Support
Middleware Support
Truststores
Configuration Troubleshooting
Availability Troubleshooting
About the job
Required Skills
- Strong experience in enterprise application, middleware, API, and production support.
- Hands-on experience with API Gateway/API Management platforms and REST APIs.
- Strong knowledge of HTTP/HTTPS, authentication, authorization, SSL/TLS, certificates, keystores, truststores, and mTLS.
- Proficiency in Splunk for log analysis and Dynatrace for monitoring, tracing, and performance troubleshooting.
- Strong troubleshooting skills across connectivity, configuration, availability, and performance issues.
- Experience in incident, problem, and change management, including runbook and operational documentation.
- Ability to coordinate with cross-functional teams and support production and non-production environments.
Nice To Have
- IBM middleware/API technologies and financial-services experience.
- Knowledge of ITIL processes, vulnerability management, and security remediation.
