Application Support Analyst II

Position InformationThe purpose of this classification is to provide programming and analytical support for assigned enterprise application systems.This position provides advanced application support to the Finance and HR departments. The purpose of the classification is to apply significant technical and functional knowledge along with necessary analytical skills to design, develop, and implement information systems and infrastructure solutions in complex problem areas.Schedule: M-F 8am-5pm.This is not a remote/work from home position. A hybrid work schedule may be considered after the probationary period.Essential FunctionsMust be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.Provides application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate.Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.Develops, modifies and maintains systems and software: writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow.Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.Performs other related duties as assigned.Minimum QualificationsBachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Preferred Qualifications Functional and technical system administration experience with enterprise systems Familiarity with OpenGov, CGI/Advantage Finance and HR systems including administrative tables and specialty areas. Strong analytical skills Familiarity or experience creating and modifying reports-Business objects or Power BI MSSQL Database/Linux Proactive with coordinating monthly, yearly and on-demand processes Understanding of basic accounting principalsLicenses and CertificationsPossession of IT Infrastructure Library certification is preferred.Physical AbilitiesTasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.Sensory RequirementsSome tasks require the ability to communicate orally.Environmental FactorsEssential functions are regularly performed without exposure to adverse environmental conditions.EEO StatementCobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.Visit Cobb County's Employee Benefits page to learn more.01I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.YesNo02I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.YesNo03Are you legally eligible to work in the United States on an unlimited and unrestricted basis?YesNo04Do you now or in the future need an employer to sponsor you for employment authorization of visa status?YesNo05Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.High School Diploma or GEDSome CollegeAssociate DegreeBachelor's DegreeAdvanced DegreeNone of the above06If you have a college degree, what was your major area of study? Enter N/A if this does not apply.07How many years of experience in applications analysis, development, configuration, support, and troubleshooting principles?No experienceLess than one year of experienceOne to three years of experienceThree to five years of experienceFive to seven years of experience08Please describe your experience in of experience in applications analysis, development, configuration, support and troubleshooting principles. Enter N/A if this does not apply.09How many years of experience do you have in programming and application support functions?No experienceLess than one year of experienceOne to three years of experienceThree to five years of experienceMore than five years of experience10Please describe your experience in programming and application support functions. Enter N/A if this does not apply.11Do you currently possess an IT Infrastructure Library certification?YesNo12If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?YesNo Required Question