Product Designer

Company Summary:

Best Lawyers is a prestigious legal awards network that recognizes outstanding professionals across various practice areas and jurisdictions. With a rigorous selection process based on confidential surveys of leading lawyers, the organization highlights top legal talent globally. Best Lawyers provides valuable insights for clients seeking high-quality legal representation and serves as a trusted resource within the legal community for identifying the most skilled and respected attorneys.

Work Location: Remote in the Jacksonville, FL area. In-office work in Jacksonville may be required in the future.

Candidates must currently reside within commuting distance of Jacksonville, FL. Relocation is not considered.

Work Hours: 9am -5pm EST

Job Summary:

Haven (buildhaven.ai) is a new platform from Best Lawyers that lets organizations build, publish, and run internal web apps inside a secure, isolated workspace. Its AI agent, Haywood, generates working apps from plain-language requests, so people who are not engineers can build the tools they need. Every change is versioned, every action is audited, and customer data stays inside the customer’s workspace.

We are hiring Haven’s first and only Product Designer. Because Haywood generates interface, this job is less about drawing individual screens and more about designing the system those screens come from: the design system, component rules, and patterns the agent builds with. You will also own the experience of the product itself, including the app builder, the AI assistant experiences, and the governance views that show customers what changed, who changed it, and how to undo it.

This is a hands-on, individual contributor role on an early-stage product backed by an established company. There is no design manager, research team, or second designer, so you will set priorities, make decisions, and ship in weekly increments. The role reports to the Chief Financial Officer and works on a tiger team day to day comprised of a data scientist, software engineer, and PMP.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Own the Haven design system: design tokens (type, color, spacing), a component library, and documented empty, loading, error, and permission states that Haywood uses to generate apps.
• Write component specifications clear enough for both engineers and the AI agent to follow, covering purpose, usage rules, constraints, and behavior in every state.
• Review AI-generated interfaces, identify recurring defects, and fix them at the source by updating components, tokens, or rules rather than individual screens.
• Design the app-builder experience end to end, so a non-technical member can describe an app, preview it, refine it, and publish it with confidence.
• Design Haven’s conversational AI experiences (the onboarding interview, the workspace assistant, and the in-app assistant for end users) with a consistent interaction model and clear signals about what each can and cannot do.
• Design governance and admin views, including the audit log, data lineage map, publishing, version history, and rollback, so non-engineers can understand and trust what the platform is doing.
• Keep apps visually consistent across customer workspaces through the design system, without becoming a manual review step on every screen.
• Implement and adjust components directly in HTML and CSS alongside engineering and the AI agent, and review what ships before it becomes the default.
• Maintain a lightweight decision log that records design-system changes and the reasoning behind them.
• Build accessibility into shared components, including color contrast, focus states, labeling, and keyboard navigation, to WCAG 2.1 AA.
• Learn from real usage (member behavior, support issues, and workshop sessions) through lightweight testing and observation, and feed findings back into the product.
• Design public Haven website pages and live-demo experiences used in client workshops and conference sessions.
• Partner with internal stakeholders on product initiatives, such as client-intelligence demos, translating business needs into concrete flows and prototypes.
• Write clear interface copy and explain design decisions in plain language to executives and nontechnical users.
• Manage scope as the sole designer: prioritize the work, flag requests that fall outside the role, and raise trade-offs early.

Required Skills/Abilities:

• A portfolio showing end-to-end product design on shipped software: problem framing, user flows, interaction and visual design, and edge states (empty, error, loading, permission). Student or marketing-only work does not meet this bar.
• Hands-on experience creating or evolving a design system, including tokens, component specifications, and usage documentation, not only working within an existing one.
• Strong interaction design and information architecture for complex or data-dense interfaces such as admin tools, dashboards, permissions, or activity history.
• Experience designing AI-assisted or conversational interfaces, or a demonstrated ability to critique AI-generated UI and turn recurring problems into reusable rules.
• Proficiency in Figma or an equivalent tool, including components, variables, and interactive prototypes.
• Working HTML and CSS skills sufficient to adjust a component and review front-end output. This is not a front-end engineering role.
• Working knowledge of WCAG accessibility standards applied at the component level.
• Clear written communication: component specs, interface copy, and plain-language explanations for non-technical audiences.
• Self-directed and comfortable as the only designer, able to set priorities and ship weekly without a design manager.

Preferred Qualifications:

• Experience designing internal tools, low-code or no-code platforms, or B2B SaaS used by nonengineers.
• Experience with multi-tenant or enterprise SaaS products.
• Familiarity with version-control concepts (commits, history, rollback) and how they surface in a product.
• Exposure to the legal or professional-services industries.

Education and Experience:

• Bachelor’s degree in design, human-computer interaction, or a related field, or equivalent practical experience.
• 4 to 6 years of experience designing shipped software products. This is a mid-level individual contributor role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Best Lawyers is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Please complete the following survey after submitting your resume to be considered.

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