Account Manager

Company Description

Neon Logistics is a full-service third-party logistics (3PL) company that focuses on asset-based solutions to support reliable transportation. The organization is committed to delivering a high level of customer satisfaction through honest, consistent communication. By leveraging modern technology, Neon Logistics provides transparent shipment visibility and dependable service. Team members collaborate closely with customers and carriers to create efficient, cost-effective logistics solutions. The company values integrity, responsiveness, and long-term partnerships in the transportation industry.

Role Description

The Account Manager is a full-time, on-site role based in our Scottsdale, AZ headquarters responsible for managing and growing relationships with existing and new customers. Day-to-day responsibilities include overseeing customer accounts, coordinating shipments, monitoring load status, and ensuring accurate, timely communication between customers, carriers, and internal teams. The role involves identifying customer needs, proposing solutions, and resolving service issues to maintain high customer satisfaction. The Account Manager will prepare quotes, track performance metrics, and collaborate with operations to optimize routes, pricing, and capacity. This position also requires maintaining up-to-date records in company systems and contributing to process improvements that enhance transparency and reliability in transportation services.

Qualifications

• Experience in account management, customer service, or client-facing roles within logistics, transportation, or related industries preferred but not required.
• Strong communication, negotiation, and relationship-building skills to manage customer and carrier interactions.
• Ability to analyze data, interpret KPIs, and use technology platforms or TMS tools to manage accounts and shipments.
• Organizational and problem-solving skills to handle multiple accounts, prioritize tasks, and resolve issues quickly.
• Basic proficiency with office software (e.g., spreadsheets, CRM systems, email tools) and willingness to learn new systems.
• Previous experience in 3PL, freight brokerage, or transportation operations is preferred but not required.
• High school diploma or equivalent required; associate or bachelor’s degree in business, logistics, or a related field is a plus.

Why Neon?

• The opportunity to launch your career a fast growing company
• Work alongside people who are passionate about the work that they do
• Industry-leading commission pay structure, and opportunity for uncapped compensation
• In-depth training program with continuous learning and development opportunities
• Full range benefits including, health, dental, and vision insurance, 401k options
• Oldtown Scottsdale Location connected to Fashion Square Mall
• A dynamic team-oriented work environment that puts our customers and people first