Customer Service Coordinator

Ready to Deliver Exceptional Service?Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world’s leading home appliance brands. If you’re a strong communicator with a background in logistics customer service — and thrive on problem-solving and building positive relationships — we want to hear from you.How You’ll WorkLocation: Onsite – 195 King Mill Rd McDonough, GA 30253Schedule: Monday-Friday (8:00 AM-5:00 PM)Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $18.00-$19.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable. About The RoleAs a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you’ll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams. From performance tracking to problem resolution, you’ll help deliver on CRST’s promise of safe, reliable, and responsive service.What You’ll DoAnswer inbound calls from Whirlpool customers and provide timely information and supportCall customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey remindersReceive warm leads and process product sales quickly and accuratelyRecord, track, and escalate issues to Whirlpool and CRST managers when necessaryManage service orders, upload documentation, and update Whirlpool’s systems with accurate informationTrack installer escalations and provide updates to supervisors and managersPerform daily tasks including inventory scans, service order updates, and paperwork completionAnswer and resolve Whirlpool escalations within SLA timelinesAct as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolutionWhat Great Looks LikeCalm under pressure and able to manage multiple Whirlpool customer needs at onceClear, empathetic communicator who listens and responds effectivelyDetail-oriented with strong follow-through on documentation and service updatesPositive, team-first attitude with a focus on solutionsDriven to meet Whirlpool’s service-level expectations and customer satisfaction goalsQualificationsRequiredHigh school diploma or GEDProven experience in logistics customer service (transportation, distribution, or related industry)Strong communication skills, verbal and writtenProficiency in data entry and customer management systemsPreferredExperience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordinationSkilled in handling escalations and conflict resolution in high-pressure environmentsWhy CRST?For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.The CRST Core ValuesSafety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEqual Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.Let’s Build Something GreatApply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional service starts here.