USI-CTS Creative Ops Coordinator

DLTJP00064274 – USI-CTS Creative Ops Coordinator

Contract basis:

Skill: Creative Operations Coordination

No. of Positions: 1

Experience: 8–10 Years (Minimum 8 Years of Total Professional Experience)

Budget / Bill Rate: As per Market

Work Location: Chennai / Hyderabad (Candidates from other USI locations may also be considered, except Kolkata)

Shift Timing: 7:30 PM – 4:30 AM (May vary by one hour)

Work Model: Work from Office (WFO)

Interview Rounds: 2

Candidate Requirement: Only 3 candidate profiles required

Job Description

Role Overview

The Creative Operations Coordinator supports the end-to-end creative workflow for a high-volume CRM account spanning email and direct mail campaigns. The role manages projects from brief through creative approval, ensuring timelines, review cycles, task progress, and campaign readiness are maintained with precision and accountability.

Key Responsibilities

• Manage creative timelines, track review cycles, and monitor task progress in Adobe Workfront.
• Run daily stand-ups and proactively follow up with stakeholders to keep campaigns on track.
• Support pod capacity planning and resource assignments in coordination with the lead.
• Identify resource constraints, surface blockers, and develop contingency coverage for competing priorities or planned time off.
• Work directly with program management to remove barriers to client delivery.
• Manage readiness for handoff to campaign operations to initiate the build process.
• Maintain version control and troubleshoot creative file issues.
• Manage image licensing and apply knowledge of email and direct mail specifications.
• Interact regularly with client stakeholders and support smooth creative operations.
• Remain available during US working hours.

Mandatory Skills and Experience

• Minimum 8 years of total professional experience.
• Experience coordinating creative workflows and managing project timelines.
• Strong task tracking, review-cycle management, and follow-up skills.
• Ability to coordinate resource assignments, manage competing priorities, and resolve delivery blockers.
• Experience managing file versions, troubleshooting file issues, and preparing creative assets for campaign handoff.
• Strong communication and stakeholder-management skills.
• Willingness to work US shift hours and from the office.

Preferred Skills

• Experience with Adobe Workfront is preferred.
• Candidates with Jira experience can also be considered.
• Knowledge of email and direct mail campaign specifications.
• Experience supporting high-volume CRM creative operations.

Additional Work Requirements

• Candidates must be comfortable working US shift hours.
• During the initial training and knowledge-transfer (KT) period, candidates must work from the office.
• Flexible working arrangements may be considered after training.
• Cab facility is not available for shifts starting before 11:00 PM, as specified in the requirement.
• Preferred locations are Chennai and Hyderabad. Candidates from other USI locations may be considered, except Kolkata.