Lead Software Engineer

Production Support Engineer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.

Responsibilities

• Provide L2 support for applications hosted on AWS/Azure platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate. Maintain and support BI tools such as Power BI and Cognos.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Mandatory Skills

• Expert-level proficiency in AWS/Azure platform.
• Troubleshoot issues related to CI/CD pipelines and cloud deployments.
• Hands-on knowledge of Python, Shell scripting, and Power Automate.
• Maintain and support BI tools such as Power BI and Cognos.
• Strong knowledge of AWS and/or Azure.

Preferred Skills

• Familiarity with Git, CI/CD pipelines, and GitHub Copilot.
• Exposure to AI/ML or Gen AI.
• Familiarity with Cloudera and Axiom.
• ITIL Certification or Incident/Problem Management exposure.

Deal Breaker Skill: Terraform