Sales Operations Coordinator

Welcome to WÜSTHOF!As a manufacturer of high-quality chef's knives, we know, cutting is sharing! Whether it’s cooking a family meal together or sharing a slice of cake, it brings people and families together. That's exactly how we see teamwork. With every day at WÜSTHOF, we want to share our vision, our experience and our success – with you!Position OverviewThe Sales Operations Coordinator supports order processing, Amazon account operations, reporting, and customer service. This role requires advanced Excel skills and hands-on Amazon Vendor Central experience to manage orders, analyze performance, research discrepancies, and resolve issues. The Coordinator partners with Sales and internal teams to improve service, operational performance, and revenue growth. This is a full-time position based in Milford, CT. Candidates must currently reside within commuting distance to be considered. The budgeted salary range for this role is $55k-$65k annually. This position is eligible for overtime pay.Qualifications & SkillsStrong written and verbal communication skills for working with Amazon, customers, and cross-functional teamsAdvanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, IF statements, data validation, conditional formatting, charts, and large-data analysis; Power Query, macros, or automation preferredHands-on Amazon Vendor Central experience with purchase orders, confirmations, routing, chargebacks, shortages, deductions, cases, and reportingDirect experience working with Amazon to resolve order, pricing, inventory, delivery, compliance, and payment discrepanciesStrong analytical, problem-solving, and organizational skills to identify root causes, manage high order volumes, and meet deadlines with minimal supervisionAbility to work onsite from 8:30 a.m. to 5:00 p.m. and collaborate with operational and technical teamsExperience with Zendesk or a comparable platform for case documentation, follow-up, and resolutionBachelor’s degree in business, technology, or a related field preferred; equivalent experience consideredWÜSTHOF is an equal opportunity employer committed to creating a diverse team. We consider all qualified applicants without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status. WÜSTHOF offers a generous benefits package consisting of paid time off, 401(k), medical, dental, vision, life, disability, EAP, and ancillary benefits to all full-time employees.