Associate Product Manager

About the role: We're looking for an Associate Product Manager to be Rezdy's dependable NA presence — covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one. Pacific timezoneWhat you'll do:Connect the time zones. Be the dependable daily link between North America stakeholders — support and account management teams — and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap windowBe the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working daySurface and track AM churn risk. Own intake of NA account-manager-flagged churn risk — capturing impact and urgency the moment it's raised — so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprintAnswer for what's in flight. Be NA's go-to for "is this expected / is this known / what's the status" questions on Booking Manager and Distribution, working from close sync with the senior PM's roadmap and known-issues context rather than independent authority over itShare release communication in NA hours. Help execute the existing release process — communication and post-release follow-up specifically during NA hours — rather than owning release planning or prioritizationPartner with Engineering at a working level. Build enough fluency in our data architecture to relay NA-side context accurately to engineering, without owning technical trade-off decisionsPut AI tools to work. Use AI tools to speed up research, troubleshooting, and day-to-day tasks — a lever for moving faster, not a replacement for judgmentWhat you'll bring:2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaSComfort working within another PM's priorities and roadmap — bringing your own judgment and context to how that work gets executedExperience with incident or issue management processes, and communicating through them clearly under time pressureComfort working with legacy technology systems and the teams that maintain them — able to translate between legacy constraints and current product priorities for both engineering and commercial audiencesStrong written communication skills — able to adjust tone and depth for audiences ranging from support and account management teams to engineeringEase operating in process-driven environments (Jira, Slack, or equivalent)Comfort picking up domain concepts across different product types — e.g., transactional booking flows versus distribution/channel connectivity — without needing deep expertise in both on day oneNice to have:Experience in the travel, tours, or activities booking software spaceFamiliarity with multi-brand or multi-product portfolios (Expedition Software operates Checkfront, Rezdy, and Regiondo)Prior experience in a support, account management, or customer-facing product roleThe salary range for this position is $80,000-$95,000, commensurate with years of experience, skillset, and qualifications.Powered by JazzHRukzVJILztw