IT Business Analyst

POSITION HIGHLIGHTS:

• Help drive Citywide technology modernization, business-process improvement, and service-delivery initiatives
• Collaborate with City departments, technical teams, vendors, and management on enterprise projects
• Translate operational needs into practical technology solutions and clear project requirements

SALARY

The anticipated hiring range for the IT Business Analyst position is $113,323 to $141,653 annually, with a full position salary range extending up to $169,984. The City typically makes offers within the hiring range based on the candidate’s experience and qualifications.

DESCRIPTION:

The City of Thousand Oaks has an excellent opportunity for two IT Business Analysts to support business process improvement, technology modernization, and operational alignment across City departments. This professional-level position will serve as a key liaison among operational stakeholders, management, technical teams, vendors, and consultants to help ensure that enterprise technology initiatives align with City business needs and service-delivery objectives.

The IT Business Analyst will analyze current business processes, identify operational challenges and improvement opportunities, and develop clear requirements and documentation to support technology solutions. The position will facilitate stakeholder discussions, document current- and future-state workflows, coordinate testing and implementation activities, and support governance, procurement, vendor coordination, change management, and user adoption efforts.

The successful candidate will bring strong analytical, facilitation, communication, and relationship-building skills; sound independent judgment; and the ability to work effectively across departments with both technical and non-technical stakeholders.

PRIMARY RESPONSIBILITIES

• Analyze business processes, workflows, and service-delivery needs; recommend improvements and technology-enabled solutions
• Gather, document, and validate business, operational, and technical requirements for enterprise initiatives
• Develop Business Requirements Documents, workflow diagrams, process maps, and related project documentation
• Serve as a liaison among City departments, management, technical teams, vendors, and consultants to advance enterprise technology and modernization initiatives
• Facilitate stakeholder meetings and workshops with departments, technical teams, vendors, and consultants
• Lead project activities, including testing, issue tracking, implementation support, and stakeholder communication
• Support technology governance, procurement, vendor coordination, change management, training, and user adoption
• Prepare project status reports, presentations, and recommendations for management and stakeholders

IDEAL CANDIDATE:

The ideal candidate is a collaborative, analytical, and service-oriented professional who understands how effective business analysis can improve government operations and public service delivery. They are comfortable working across organizational boundaries, facilitating productive conversations among diverse stakeholders, and translating complex operational and technical information into clear, actionable recommendations.

Successful candidates will demonstrate the following qualities:

Business Process Analyst: Analyzes workflows, service-delivery challenges, and system interactions to identify practical improvements and technology solutions.

Requirements Expert: Elicits, documents, validates, and manages business, operational, and technical requirements with precision and clarity.

Facilitator and Relationship Builder: Builds trust and productive working relationships with department staff, management, vendors, consultants, and technical teams.

Clear Communicator: Explains business and technical concepts in understandable language through meetings, documentation, reports, and presentations.

Project Coordinator: Organizes competing priorities, coordinates testing and implementation activities, tracks issues, and keeps stakeholders informed.

Strategic Partner: Supports governance, procurement, and modernization processes with an understanding of enterprise standards, organizational priorities, and long-term operational needs.

Change Champion: Helps departments prepare for and adopt new systems and improved processes through effective communication, training coordination, and user support.

Sound Decision-Maker: Exercises professionalism, independent judgment, attention to detail, and a customer-service mindset in a public-sector environment.

EDUCATION:

A Bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, organizational leadership, communications, information systems, management information systems, project management, or related field.

EXPERIENCE:

Two years of progressively responsible professional experience in business analysis, operational analysis, workflow design, project coordination, or related technology and operational functions.

Experience developing Business Requirements Documents, facilitating stakeholder discussions, supporting technology procurement, and contributing to cross-functional enterprise initiatives is desirable.

A valid Class C California driver’s license is required.

SUPPLEMENTAL INFORMATION:

FILING DEADLINE: Recruitment may close at any time. Open until a sufficient number of qualified applicants have been received. First review of candidates: Monday, November 9, 2026.

SUPPLEMENTAL QUESTIONNAIRE: Applicants are required to complete the Supplemental Questionnaire. We will use it throughout the process to help determine each applicant's qualifications for the position. Additional information about the City is available on our website at www.toaks.gov.

REASONABLE ACCOMMODATION: The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request, including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which they applied.

VETERAN'S PREFERENCE: In order to qualify for Veteran’s Preference, a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, provided he/she meets the criteria for an eligible veteran.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.