Client Success Executive

Company Description:

Goliath Technologies helps healthcare organizations improve clinician EHR performance and digital experience. Our solutions support more than 25 million clinician and patient encounters each year and help bridge the gap between technology performance and clinical outcomes. We work with leading healthcare organizations and partner with Oracle Health, Epic, and MEDITECH.

Location: Berwyn, PA (Greater Philadelphia Area)

Position Summary:

Goliath Technologies is seeking a passionate, customer-focused Client Success Executive to serve as the primary advocate for our customers, guiding them along a path to success and engaging resources across Goliath Technologies to accelerate value realization for each customer. This individual will work closely with customers to discover their business needs and unique challenges, then coach them on the best ways to use Goliath products to solve them — driving adoption, retention, and long-term account growth within Goliath's fast-growing cloud computing and desktop virtualization market.

Responsibilities:

• Own the ultimate success of Goliath's customers, including onboarding, project success, retention, and renewal.
• Ensure customers derive maximum value from their investment in Goliath Technologies and fully leverage their subscriptions and services on an ongoing basis.
• Identify and develop new opportunities for expansion across existing accounts, collaborating with the sales team to drive subscription growth and increased solution footprint.
• Drive a seamless onboarding process, working cross-functionally with the support and services teams to manage successful customer deployments.
• Develop and implement tailored programs that provide continued value to the customer, ensure renewals, and drive long-term account growth.
• Manage each customer's business needs and environment, actively seeking opportunities to up-sell, cross-sell, and generate referrals.

Required Qualifications:

• 3+ years of experience in a customer-facing role.
• Self-starter with a consistent track record of driving customer success (adoption, technical account reviews, customer satisfaction).
• Ability to understand customer requirements and identify up-sell and cross-sell opportunities.
• Familiarity with HubSpot.
• Experience working with an enterprise solution sales team, partnering with account executives on the development and closure of sales opportunities.
• Familiarity with IT concepts and industry trends.
• Highly analytical, with a dedication to process.
• Excellent verbal and written communication skills.
• Team player with the highest level of integrity.
• Passion for technology and how it can be leveraged to solve customer problems.

Preferred Qualifications:

• Experience in healthcare IT, EHR, or health-system customer environments.
• Familiarity with VDI/DaaS platforms such as Citrix, Omnissa Horizon, Microsoft AVD/W365, or Amazon WorkSpaces.
• Experience in a SaaS or subscription-based business managing recurring revenue and renewals.

Success in This Role:

The successful Client Success Executive builds trusted, long-term relationships with Goliath's customers and becomes their go-to advocate inside the company. They drive high product adoption, strong renewal rates, and measurable business value for each account, while identifying expansion opportunities that grow subscription revenue. Customers come away confident that Goliath is helping them anticipate, troubleshoot, and prevent end-user experience issues before their end users are impacted.

Benefits:

• Full medical and dental coverage
• Company 401(k) plan with match
• Continuing education reimbursement
• Generous time off plan with company-paid holidays
• Free on-site gym

Industry:

Software Development

Employment Type:

Full-time