Forward Deployed Engineer

Forward Deployed Engineer — LiveReach AI

Sit with the customer. Find the problem. Ship the fix.

LiveReach turns video and audio into intelligence for physical sites. Our systems run on edge devices across multi-site businesses, coaching sales teams, tracking queue wait times, and spotting what matters as it happens. Our customers are operators, not tech companies. They don’t send specs. They tell us what’s hurting, and we figure out the rest.

As a Forward Deployed Engineer, you close that gap. You’ll work directly with customers to understand their operations, then design and ship AI solutions that solve their problems, often within days, not months. You’ll own the whole thing: the model, the backend, the UI, and getting it running in the field.

What you’ll actually do
Embed with customers. Visit sites, join calls, watch how the business really runs, and identify where AI can make a measurable difference.
Build the solution end to end. Choose the approach and the models, write the backend, build the interface, and deploy it on real hardware. You’ll know when a small model or a simple rule beats a big one, and you’ll keep running costs low.
Ship a v1 fast, then iterate. Get something working in front of the customer quickly, learn from how they use it, and improve it.
Be the customer’s voice internally. Bring what you learn back to product and engineering so one customer’s fix becomes a feature for every customer.

In a single week you might fine-tune a detection model, write the API that serves it, build the dashboard the customer sees, and debug it on an edge device at a customer site. Examples of the work: a new detection agent (smoking, safety violations, queue buildup) for a customer’s camera network, LLM-powered analysis of sales conversations, or a dashboard a regional manager checks every morning.

You’ll thrive here if you
Have shipped things across the stack. Maybe you’re strongest on the backend or with models, but you don’t flinch when the job needs a frontend, a database, or a deployment. If you don’t know something, you figure it out fast.
Have worked with vision, speech, or language models, or are eager to go deep on them
Get energy from customer conversations, not just code
Would rather ship something real this week than plan something perfect for next quarter
Can explain a technical tradeoff to a business owner and an engineer in the same afternoon
Like ambiguity, because figuring out the right problem is half the job
Are open to some travel to customer sites