Custom AI agents and full-stack systems for Indian D2C brands
- Growing fastShowed strong hiring growth in the past month
Customer Experience Lead
- Remote ()
- |3 years of exp
- |Full Time
Posted: 3 days ago• Recruiter recently active
About the job
Own the customer experience for D2C clients: support quality, CSAT and processes.
Design how humans and AI agents work together.
Responsibilities
- Set up support processes and SLAs
- Train and guide support executives
- Track CSAT, response time and resolution rate
- Define escalation rules for AI agents
- Report CX insights to clients
Requirements
- 3+ years in customer support/CX
- Team leadership
- Helpdesk tools
- Strong process thinking
Nice to have: AI support tools, e-commerce background
Location: Remote, India. Contact: [email protected]
About the company
Custom AI agents and full-stack systems for Indian D2C brands1-10 Employees
- Growing fastShowed strong hiring growth in the past month
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