Manager, TVM

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who We’re Looking For

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Sr Manager, Pricing within the CBU Wireless Pricing team, the candidate will be directly responsible for the development, management and execution of targeted base rate plan pricing.

What You'll Do

• Define, develop, and evolve targeted base price plan strategy and mapping across multiple Brands and Segments
• Outline, update, and communicate guiding principles for base pricing that align to the overall pricing strategy
• Leverage established frameworks to clearly explain how chosen strategies will impact the performance of key metrics
• Develop and maintain quarterly roadmaps of base pricing tactics that align with pricing strategy
• Ensure quarterly roadmap delivers on quarterly priorities and objectives
• Socialize quarterly roadmap for alignment with key stakeholders as part of the quarterly planning cycle
• Produce and present materials on Rogers and Fido base pricing programs on a frequent basis to secure alignment and approvals through standard governance forms
• Create strategy for biweekly base pricing mapping
• Tag 9M customers across different Brands and Segments 11 with price plan offers from suite of 120+ offers
• Based on segmentation to balance upsell, churn reduction, revenue protection
• Understand and socialize various upsell levers including data, long distance, roaming and others
• Socialize biweekly mapping strategy with key stakeholders
• Develop test & learn plan with post implementation reviews to drive continuous improvement
• Understand and have ability to run script to map offers, drive proactive communication and reactive tagging in various rep tools
• Continuously evaluate base offers to ensure market competitiveness
• Be prepared to re-map or develop new offers to ensure they are competitive in market
• Produce reporting and analytics as required on key performance indicators
• Measure performance of base pricing programs vs forecast & business case
• Present insights to peers & senior management with recommendations on how to improve targeted base pricing mapping strategy
• Perform ad hoc projects as required, the role will require occasional weekend coverage

What You Bring

• An undergraduate business/commerce degree
• Self-starter with the ability to quickly learn and understand concepts, multi-task, investigate issues, solve problems, promote
• efficiency/automation, make decisions, manage processes, and work independently with minimal supervision
• Excellent and proven analytical skills, exceptional problem-solving skills with attention to detail
• Proven ability to meet tight deadlines, and perform well in a fast paced and dynamic environment
• Proven ability to exercise a high degree of business judgment and sound reasoning
• Demonstrated strong customer service orientation, interpersonal, and communication (written/verbal) skills
• Strong proficiency with Excel, PowerPoint, Access and Word. Knowledge of SQL, SAS required
• Technical aptitude regarding wireless products and technologies
• Enthusiasm and passion for business is a must!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 333 Bloor Street East (824), Toronto, ON

Travel Requirements None

Background Check(s) Required Criminal Record and Credit Check

Posting Category/Function Marketing & Product Development

Requisition ID 329094

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Corporate