Field Application Engineer (Robotics)

Chronos Consulting is recruiting on behalf of its client, an innovative robotics company specializing in Autonomous Mobile Robot (AMR) solutions for manufacturing and warehouse automation.

We are seeking a "Field Application Engineer" to make sure the robotic systems are set up, running, and performing reliably at customer sites across the United States.

This hands-on role involves preparing, testing, commissioning and troubleshooting robots and associated automation equipment, ensuring successful integration and customer handover while working closely with engineering, project and customer teams.

Job Description

• Robot Installation Commissioning: Install, configure, and test robotic systems and associated software at customer facilities, ensuring successful deployment and operational start-up

• Customer & Technical Support: Provide timely technical assistance through email, phone, and online communication channels. Deliver training and practical guidance to customers, business partners, and internal stakeholders

• Technical Troubleshooting: Identify, analyze, and resolve technical problems involving robotic hardware, software, network connectivity, applications, and system integrations

• Customer Case Management: Manage ongoing technical support requests, investigate reported issues, coordinate corrective actions, and ensure proper follow-up and case tracking

• Technical Reporting & Documentation: Maintain accurate records of technical incidents, root-cause investigations, and implemented solutions. Share recurring issues and improvement opportunities with engineering and product development teams

• Demonstrations & Industry Events: Prepare, configure, and validate robotic systems for customer demonstrations, pilot projects, exhibitions, and industry events

• On-Site Hardware Support: Carry out basic equipment inspections, assist with hardware diagnostics, and replace specific components when necessary

• Cross-Functional Collaboration: Coordinate with software, hardware, IT, maintenance, and technical support teams to resolve complex technical challenges and contribute to continuous product improvement

Qualifications

• Bachelor's degree in Mechatronics, Robotics, Automation, Electrical/Electronics Engineering, Computer Science, or another relevant engineering or technical discipline

• Minimum 2 years of professional experience in field service engineering, technical support, robotics, industrial automation, or a comparable customer-facing technical position

• Practical experience working with electromechanical equipment, sensors, industrial machinery, or mobile robotic systems

• Working knowledge of network technologies, including IP addressing, Ethernet, Wi-Fi, VPN connections, and remote access, along with familiarity with Linux environments

• Strong analytical and problem-solving abilities, with a systematic approach to diagnosing hardware, software, network, and application-related issues

• Excellent communication skills, with the ability to explain technical concepts effectively to both technical specialists and non-technical users

• Availability for unrestricted domestic and international travel to customer facilities, partner sites, and industry events, including assignments in warehouses, manufacturing plants, and logistics centers

• Flexibility to provide office-based technical support, including remote troubleshooting, customer case management, follow-up activities, and documentation between field assignments

Preferred Qualifications

• Previous exposure to Autonomous Mobile Robots (AMRs), Automated Guided Vehicles (AGVs), forklift systems, or warehouse automation technologies

• Understanding of industrial communication technologies such as Modbus TCP, OPC UA, MQTT, and PLC-based systems

• Experience participating in robotic system installations, commissioning activities, or site acceptance testing

• Familiarity with technical support platforms, ticketing tools, system dashboards, log analysis, and incident management procedures

• General knowledge of APIs, web-based applications, or database technologies

• Practical experience in equipment fault investigation, component replacement, or preventive maintenance inspections

• Experience delivering technical support in operationally critical or high-availability customer environments