Program Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.As a Program Manager, you will have the opportunity to make a meaningful difference in the lives of patients every day. Patients and healthcare providers rely on your leadership and expertise to help navigate the complex process of accessing life-changing medications.In this role, you will lead a team dedicated to delivering an exceptional patient experience while serving as a trusted subject matter expert for clients. You will partner closely with clients to optimize program performance, identify opportunities for improvement, and ensure continued, high-quality patient support.What You’ll Need To Thrive5+ years of experience in the healthcare industry is requiredBachelor’s degree is strongly preferred; Master’s degree is preferred Previous personnel/team management experience is required, experience managing managers is a plus Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus Previous experience leading customer service teams is a plusBi-lingual in English and Spanish is a plus Preferred AttributesDemonstrate critical thinking and complex critical thinking skills while managing operational challengesEffectively engage, coach, and motivate team members directly or through Program SupervisorsBe highly technology-savvy with the ability to understand complex systems, data, and technical conceptsEnjoy analyzing data and translating insights into actionable recommendationsTake initiative and demonstrate commitment to team and organizational goalsExhibit strong emotional intelligence and self-awarenessManage stressful situations and challenging interactions with professionalismSuccessfully lead large teams, including teams with multiple SupervisorsExcel at balancing multiple priorities simultaneouslyAccept accountability for both personal and team performanceAdapt to change with flexibility and resilienceEmbrace innovation and continuous improvementBe achievement-oriented and committed to excellenceCommunicate clearly and effectivelyMaintain a cheerful outlookPhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris?We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can ExpectMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.