Technical Account Manager

About AMMP

AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets.

We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely.

What you'll do

Onboarding (roughly 40% of your time)

• Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope.
• Set up new organisations and assets in AMMP OS; connect vendor APIs and choose data sources.
• Configure and manage the AMMP OS platform, tailored to the customer's operation.
• Test end to end before handover, then invite users and set their permissions.
• Work closely with other teams, including Software and Product.

Adoption and account health

• Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it.
• Run quarterly check-ins with key accounts. Train users when adoption drops below target.
• Spot expansion: more MWp, an added module, Ray, the Data API.

Support

• Be the first point of contact.
• Triage data gaps, missing telemetry and billing questions; use our AI agents for first-line investigation and escalate the rest.

Renewals and feedback

• Feed recurring customer requests into the product backlog, with a clear write-up of who asked and why.
• Help us make onboarding faster. Today a 6-vendor customer takes about 10 hours of asset setup plus 20 hours of dashboard work; we want that number to fall.

What you'll bring

Must-haves

• 3+ years in customer success, technical account management or solutions engineering at a B2B SaaS company.
• Comfort with data. You can read an API response, write a basic SQL query, and spot when a number looks wrong.
• Clear written English; you'll write to customers in 35+ countries.
• You finish things. Onboarding has a lot of small steps, and missing one breaks the customer's first impression.

Nice-to-haves

• Experience with battery storage, gensets or hybrid systems.
• Working knowledge of solar PV: you know what an inverter, PR and yield are, and why a site underperforms.
• Grafana, Looker Studio or a similar BI tool.
• Python or Jupyter notebooks for small data jobs.
• Familiarity with inverter portals.
• Experience in emerging markets, especially sub-Saharan Africa or Latin America.
• French, Portuguese or Spanish.

What we offer

• A real say in how customer success works here; you'd be building the playbook, not following one.
• Work that cuts emissions: every site we monitor is solar or storage replacing diesel or grid power.
• A team that already uses AI agents in daily work, so you spend less time on copy-paste setup.
• Remote work and flexible hours.
• Salary: EUR 15,000–25,000/year

Apply via https://app.dover.com/apply/Ammp/0e4fb3ab-7d03-472d-b1e9-134a61665b66?rs=65618259